How to change dates for a Group

Depending on whether your rooms have been picked up defines how you make changes.

Rooms that have been blocked, but not picked up:

When you wish to change the number of rooms on a block, there is no need to fully cancel your rooms- simply go to your block and adjust the number of rooms in the ‘B’ column, then press save.

If you wish to change to a whole new set of dates, make sure that you remove the blocked rooms first, then press save.

Go back to your main page and use the ‘Update’ button to search for availability based on the new dates required.

You will see a pop-up stating:

“Please note: Changes to the Group details will not affect any reservations already picked up.”

You will then need to go back in and add your blocked rooms again.

Rooms that have been picked up:

Once rooms are picked up, you have various options in the ‘Batch Changes’ Tab to amend them, you can tick which rooms you want to amend, this has to be done in room type and pax grouping. i.e. change all doubles for 2 pax, then doubles for 1 pax, then singles, etc. Before you do this you have to change the end date on the main group page to include the new end date

You will have Four Options:

Add Booking Line – Allows you to add additional nights following on from the previous nights booked, you will need to have updated your availability on the main tab – Details – Update, otherwise, you won’t have the availability on the block to add the booking lines

Replace existing Booking Line – Allows you to remove the current rate or room type and change them to a new selection and reduce nights if you wish, if you change only the rate and pick up the same room types as selected previously they will not un-allocate if allocated.

Rate Override Booking Lines – To override the rate for specific booking lines, if you have bookings set up with rate or room changes then you can select which dates/lines you wish to override the rate for. Type in the rate against the correct line and press ‘override’.

Rate Override Reservations – To override the rate for all nights of a booking, regardless of room or rate type, simply tick the rooms you wish to override and press ‘Rate Override Reservations’, and type in the new prices before pressing Override.