Self Service Modifications FAQ's

FAQs

How do I make extras appear in my guest’s portal?

The extras listed in this new functionality come directly from Distribution, so make sure you configure them in this product so that they appear in the guest portal. You can check this article for more details.

How can a guest delete an extra?

Confirmed extras cannot be deleted.
Requested ones that the hotel haven't dealt with can be modified and therefore the guest can delete the

Why are the extras not available for a direct rate only configured in the PMS?

This is because this functionality relies on having the rate plans configured in Distribution. If those rates are not, then this functionality does not show up.

When can a booking be modified?

This depends on the type of modifications:

• Date changes: its policy allows cancellation at the time the guest is trying to modify and the person, either lead guest or booker, accessing the Guest Portal has a profile attached and an email address. Also, the booking needs to be created via DBM or via the PMS (Rezlynx)
• New extras: these are available any time for any bookings, keep in mind that the extras need to be configured in Distribution (Roomlynx)

Where can I see which guests have requested a date change for their booking?

There is a new page in RLX called "Guests self-service" where all those requests are listed.

What do I need to do if a request is marked as "Pending"?

This booking has a modification request, the hotelier will need to decide whether it can be accepted or not.

We recommend then to:

• Change the status of the request
• Modify the reservation (if needed)
• Contact the guest informing about the decision

None of the steps above are performed automatically, you need to handle those.