Virtual Card Automation for VCC FAQs

Which OTAs will this work with?
The new VCC handling flow will work with Expedia and Booking.com.

Will any more channels be added?
If we see enough volume then we can extend VCC automation to other channels. The vast majority of VCC transactions come through the two dominant channels. Agoda would most likely be the next one to consider- we'll continue to monitor demand.

I have both Expedia and Booking.com channels, can I activate it for just one channel?
No, there is only one feature toggle.

The Best Western CRS interface is enabled on my site, will it still work?
This depends on how the OTAs are connected. If they are connected directly to Roomlynx, then yes it will work. However, most are actually connected to the BW CRS. In that case we are unable to process the VCCs. It is Best Westerns policy that these OTAs connect via their CRS rather than direct to the PMS.

How will I know if a VCC payment fails to process?
A notification will be created in Tasks

Why would a VCC Payment fail to process?
There could be a number of reasons. Usually it would be down to timing. ie the payment was taken too early or too late. Or perhaps the booking was cancelled and the cancellation failed to reach the PMS. With the automated process, it's unusual for a VCC to fail. We have seen some occassions where users manually process cards outside of the Guestline system. Given that the VCCs are usually one time use and for the stated value, any further attempts would fail.

If a VCC payment fails, can I trigger a second attempt?
Yes. In the VCC grid on the Guarantee page of the reservation users will see a ‘charge’ button. This will only show once the effective date has been reached. This allows the user to attempt to take payment earlier than would otherwise be automated.

What Payment Type will the successful Payment Type be mapped to?
VCCs will behave as with any other successful payment processed. They will be mapped using the MOTO Payment Type mapping within Payment Configuration.

What else happens once a VCC is successfully processed?
A deposit or Room Billing payment will be added to the booking, dependent on the status of the booking.

If resident, which Bill Split will the payment be added to?
Typically they will be added to the active Bill Split. However, for Expedia Collect bookings, they will be added to an undisclosed Bill Split. This is because the Invoice in that case is issued by Expedia and these payments and associated charges need to be hidden from the guest.

Who is the VCC automation available to?
Automated VCC processing is only available to GuestPay customers.

A site has just gone live, but VCCs are not processing. What have I done wrong?
Keep in mind that we will only capture VCCs in this new service at the point the module is activated. So any existing bookings will still need to be processed manually in the same way that they did before the activation of VCC capability.

What happens if a booking cancels after the VCC has been charged?
If the guest is permitted to cancel then card should be refunded as per any other payment. If the cancellation policy period has been entered then the payment may be retained.