PayLink - Send Email & Email Automation

**Available for GuestPay customers only

Manual Emails

A ‘Send Email’ button will appear in the PayLink panel on the Guarantee page of a Bedroom, Function (Entry Level), or Billing page of an Advanced Conference & Banqueting Event.

(Note that the Send Email button will only appear if one or more PayLinks exist.)

Pressing this button will launch the following pop-up.

The ‘To’ Email address and language will be pre-selected based on the Contact profile. Users can remove or add additional email addresses if required before sending the email.

At the moment these emails will be sent from ‘no-reply@guestline.net’. In the future, we'll introduce the capability to set this to use the hotels' own domain. More information about this will follow!

As per other guest-facing products, branding will be taken from the GXPEditor.

The templates are hard-coded for now, but this may be something that we enhance in the future as other email template initiatives are currently in flight.

Automated Emails

For any PayLinks that are manually added to the panel on the Guarantee page of a Bedroom, Function (Entry Level), or Billing page of an Advanced Conference & Banqueting Event.

Reminder emails for unpaid manual PayLinks will automatically be sent from Rezlynx. The schedule is as follows:

• Reminder - 3 days before Due Date
• Due - On the Due Date
• Overdue - 1 day after Due Date

The emails sent will match the branding set-up that is also used by DBM, GuestStay.

To view what an email will look like you can use the 'Send Email' button within the PayLink panel on the Guarantee page of a reservation. (Example is shown above)

Emails will be sent to the Contact email address unless the contact is not linked or has no profile, in which case the Guest email address will be used.

This feature will trigger emails for PayLinks in all areas (Bedroom, Function, and Event Bookings). They will not be sent for Dynamic PayLinks.

Emails will only be sent if the PayLink is UNPAID and the Due Date enters the above timeframe. Emails will be sent at 05:00 UTC. At the time of writing, the schedule is not editable.

The underlying logic will also aim to recognise if an email has already been sent that day and NOT send another.

If a PayLink is created with a Due Date less than 3 days ahead, then the ‘Reminder’ email will be sent during the next scheduled send routine (5am next morning).

For further FAQ's please click here