How to reinstate a No Show

If there is a date present at the top right please follow the below steps.

If you have not checked in reservations before your End of Day (EOD) runs, once the EOD runs it will turn those reservations into a No show booking. 

What does that mean?

It means the booking will be removed from the planner if allocated, and if the booking was in for multiple nights it will release the remainder nights to be sold. This is due to holding the room (s) for the first night only unless the guest has called to state they will be delayed.

Therefore if a guest arrives you must always check the room in to avoid reservations being marked as a no-show.

If a guest either arrived but was not checked into the system or if they arrived after the EOD then you can follow the below steps to reinstate the booking:

Please note, that you CAN NOT reinstate for a past date

To locate a no-show booking you can:

• View the No Show report, found in Reports under Reservations
• Use Reservation Search by typing the guest name, booking reference, etc

Reservation for 1 night

Once in the reservation, under the main tab:

• Options (...) > Reinstate 
• Room & Rate section > Options > Change
  • From Date - enter Today's date for 1 night > Click Find Rates
  • Click on the Rate (if it overrides it then override back using Options > Override)
  • Click Save
• Check the room in 
• Room Billing > Click the Auto Poster button
  • this will auto-charge the cost of that night rate (be careful if upsells are added these will also post)
• Add Payment (if the bill needs to be paid)
• Click Check Out
• It will state the room is not due to be checked out and you will have to:
  • Choose a Housekeeping Status
  • Tick Override

Reservation for 1+ nights

Once in the reservation, under the main tab:

• Options (...) > Reinstate 
• Room & Rate section > Options > Change
  • From Date - Enter today's and the remainder nights
  • Click on the Rate (if it overrides it then override back using Options > Override
  • Click Save
• Check the room in 
• Room Billing > Manually add the first night rate by clicking New Charge using the Free Type section
  • Description i.e Date + Name of Rate (18.12.2023 Bed & Breakfast)
  • Enter the Value
  • Click Post