Real-time notifications when new guests write a request
Operational efficiency
Language accessibility
How it works
1. Guests write a request in the dedicated field on the digital registration card (GuestStay) or during a booking via the DBM.
2. Hotel receives real-time notification in the PMS (a warning on the top right under “Self service modifications”).
3. Hotel can access the page “Guest Self-service” to see the analysis done, the category assigned to the request and the original request from the guest. One booking can have multiple requests if the guest wrote multiple things in it (like in this example below).
4. Hotel performs the specific action to ensure the request can be fulfilled - this is dependent on the request, there's no automated modification of reservations.
Categories:
The Artificial Intelligence applied is trained to analyse the requests coming from guests and assign one of the following categories:
Bedroom
Check-in
Check-out
Transport / Parking
Food & Beverages
Pet requests
Accessibility
Medical
Celebration
Facilities
Other
Currently these categories are fixed, however this functionality may be enhanced to allow others in the future.
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