Guest Requests with AI Analysis (new feature)

The upcoming functionality for Gueststay will analyse, categorise, and translate guest requests seamlessly.

This ensures efficient actions by hotels with real-time notifications.

How to Activate?

This is currently in early adopter phase, a small number of our customers are trialling and providing feedback

Once this is generally available, this functionality will be available for everyone with access to GuestStay without any additional charge.

Benefits

• Efficient handling of guest requests

• Enhanced guest experience

• Real-time notifications when new guests write a request

• Operational efficiency

• Language accessibility

How it works

1. Guests writes a request in the dedicated field of the digital registration.

2. Hotel receives real-time notification in the PMS 

3. Hotel can access the page “Guest Self-service” to see the analysis done, the category assigned to the request and the original request from the guest. One booking can have multiple requests if the guest wrote multiple things in it (like in this example below).

4. Hotel performs the specific action to ensure the request can be fulfilled  - this is dependent on the request, there's no automated modification of reservations

Categories:

The Artificial Intelligence applied is trained to analyse the requests coming from guests and assign one of the following categories:

• Bedroom

• Check-in

• Check-out

• Transport / Parking

• Food & Beverages

• Pet requests

• Accessibility

• Medical

• Celebration

• Facilities

• Other

Currently these categories are fixed, however this functionality may be enhanced to allow others in the future.

More information will follow once this functionality is on general release