Correcting a debtor payment when incorrectly posted

The below steps will allow the correcting of a payment posted if the value is too low or too high.

1. Locate the Aged Debtor Account

• Navigate to Accounts > Company > Aged Debtors.
• Find the correct debtor account.

2. Find the Incorrect Payment

• Within the account, go to the Transaction History – Credits section.
• Locate the payment that was incorrectly posted.

3. Adjust the Payment

• Click on the Adjust button to amend the payment value.
• The system will display the adjustment value.

 Note: The Payment Analysis report will show:

• The original transaction being reversed.
• The new adjusted amount being posted.

4. If the Adjust Button is Not Available

• If the payment has been partially allocated to an invoice, the Adjust button won't be visible.
• To correct this, you need to unallocate the payment first.
• Click on Tracking to view where the payment has been allocated.

• Take note of the Debit ID (invoice number) for reallocation later.
• Select the invoice lines where the payment was applied.
• Click on Unallocate Selected to remove the allocation.

Result: The payment will revert to its original amount, and the Adjust button will reappear.

6. Adjust the Payment Again

• Now that the payment is unallocated, the Adjust will become visible

7. Reallocate the Payment

• After adjustment, remember to reallocate the payment to the correct Debit ID (invoice number) by following the normal allocation process.

This process ensures that payments are correctly reflected in the system and that your ledger is accurate.