Contacting the Support Team in DACH region - Phone and Email

From Tuesday 26th November you can still contact the DACH Support Team via phone on our existing regional phone number and email address

To contact the support team via phone

1. Call on +49 89 380 388 40 or +41 41 5620 504 
2. You will be placed in the queue until the call is answered.
3. If there is a high volume of incoming calls and you have been in the queue for more than 5 minutes you can press # to request a callback
4. The telephone service will read out the number it will return the call on – press 1 to confirm, or 2 to input a different return number 
5. You are prompted to leave a voice message and the call terminates, you will receive a callback once your call has reached position 1 in the queue
6. If you are calling about an existing ticket, please have the case reference to hand as you are able to enter it into the telephone service to assist with the agent locating your case

To contact the support team via email, follow the steps below: 

1. Email kundensupport@guestline.com 
2. Enter your query
   • Describe the issue that you are having, please include dates and references where applicable
   • Include steps to replicate the issue.
   • You can upload attachments
   • Send
   • Once complete, you'll receive an email that your ticket has been logged with your case number.