Contacting our Regional Support Teams - via the Digital Assistant (for Live Chat)

From Tuesday 26th November our regional support teams will still be offering a live chat service, via a new provider. 

To use the Digital Assistant, follow the steps below:

• Within Guestline, click the “question mark in the circle” icon in the top right of the screen, and select Digital Assistant. 

• The Digital Assistant window will open in the bottom right, with options including:

• • • Recent message - to see your most recent chat. 

    • Send a new message - to start a chat.

    • Go to the support portal - to view online articles and access the Customer Success Portal. 

    • Message - to review all of the messages you have sent. 

    • Cross in the top right corner - to close the Digital Assistant screen

• To send a message, select the support region you would like to contact, then type your question.

  • • • When an agent is available, they will join the conversation

      • Review the answer and suggested guides, then confirm whether the answer has resolved your query

      • If this hasn't resolved your query, the chat agent may need to come back to you. If this is the case, a case reference will be supplied, and you will get a follow up on phone or email.