Adding / Removing Deposits on a Reservation

Deposits can be added to Rezlynx via a Payment Interface or loaded manually.

Manually Adding a Deposit

Manual deposits are usually taken when;

• the property does not use a Payment Interface 
• customer is paying a deposit in person 
• a previously paid deposit might need moving from one reservation to another 

Once a reservation has been saved, a Deposit can be added to the Reservation. 
To add a deposit;

1. Go to Options at the bottom right of the reservation
2. Select Deposits
3. Click 'Add Deposit'.  A new window will open call 'Room Add Deposit'. From left to right, you can see
   • Payment Code
   • Description
   • Comment Box - 'Deposit' is in the comment box, but further comment can be added
   • Value field 
4. Add your deposit amount to the value field, and enter a comment if needed.
5. Select Post.  The window will close, and you can see your deposit in the previous Deposits box.
6. Use the View drop-down against the deposit to view, print or email a receipt.
7. Clicking the 'Close' button on the Deposits window will return you to the reservation.  The deposit received value under the 'Balances & Deposits' section of the Reservation Main Page will update to reflect the added deposit.

To add any further deposits, follow the above steps.

If you need to add a deposit to a paytype which isn't available, please select 'Show Suppressed Pay Types' in the top right of the Add Deposit pop-up.  It will show any Pay Types which are hidden from use.  In some areas of Rezlynx you may not wish to accept payments from certain payment methods, like a Cheque in the Room Billing screen, so these pay types can be hidden from use. 
Selecting 'Show Suppressed Pay Types' will show all payment methods.

All deposits previously added to the reservation will be displayed on the Deposits page; each entry can be deleted or printed by clicking the relevant button adjacent to the entry. 

Removing a Deposit

Any deposits added to a reservation can be removed from in the Add/ Remove Deposits menu.

To remove a deposit;

1. Go to Options at the bottom right of the reservation
2. Select Deposits
3. Click 'Refund' against the Deposit you wish to remove
4. Check that the paytype is correct - if not you may have to click on show suppressed paytypes to select the correct one
5. Update the comment if applicable
6. Check that the Value is correct
7. Click Refund

The 'Balances & Deposits' section of the Reservation Main Page will update to reflect the removed deposit.

Adding a Deposit using a Payment Interface

Rezlynx can interface with Third Party Credit Card Payment Interfaces.  These interfaces securely store the credit card details and provide the property with a token to use in place of the credit card number.

Once payment has been taken using an interface, it will automatically add to the reservation

Removing a Deposit using a Payment Interface

Most payment interfaces will allow you to cancel a payment order, however will need to be refunded if the order has gone through.  

It is advisable to check any refunds via the Payment Interface website to ensure that any deposit refunded in Rezlynx has also been refunded on the Online Payment Interface to the customers account.