Cancellation Templates can be sent from Rezlynx at the time of cancelling a reservation.
When a reservation is cancelled, you are taken to a screen which provides a Cancellation Reference. From here you can send a Confirmation of Cancellation Template.
2 rows will appear; the 1st row is for the Contact, the 2nd row is for the Guest.
The information displays shows the following details (from left to right);
If no information is displayed in the fields, such as Fax Number, the information has been missed from (not linked to) the Guest / Contact Profile.
To Email / Print a Cancellation Template
- Select the Template you wish to send using the options in the drop-down menu in the Template column. You can preview it by using the View button next to the template.
- The send options are Print, Email, Fax and SMS.
Tick the format you wish to use. Any options which have grey boxes can not be used.
- Press 'Execute' to send or print.
If printed, the template screen will close, and open the printer.
If emailed, the Template screen closes, and a Summary screen will confirm if the Confirmation has been sent successfully.