How to Pick up Rooms in a Group

Go to the Pick Up Rooms Tab.

Select one option

• Enter each guest name individually
• Use group contact as free-type guest, then Press Refresh
• Use group contact as guest profile, then Press Refresh

When clicking into the row underneath the title, forename or surname, 3 boxes will open up for you to add the guest name, if known. 

If the guest has stayed or booked before, you can link this reservation up to their profile by pressing ‘link’.

Tick the P/U (Pick Up) box for each reservation you wish to pick up, then press ‘Use New Reference’.

For the first room/s being picked up, the ‘Add to Existing Reference’ will not show.

When picking up rooms when some have already been picked up, you will have the option to ‘Add to Existing Reference’.  This will group all the picked up rooms under the original booking reference, e.g.: BK000065/1, BK000065/2 etc. 

If you select the ‘Use New Reference’ Option, the system will group the next set of picked up rooms under the booking reference BK000066/1, BK000066/2 etc