Beneath the "Browse Support Articles" section you will see the option to "View My Hotel's Tickets":
Upon clicking on the "View My Hotel's Tickets" button, you will enter the "My requests" area, this is split into 3 sections for "Requests" (Support tickets) and an area for "Following":
My requests
This screen will display only the Support tickets you have logged:
On this screen, you can see the subject of your tickets, the ticket id, when it was created, when the ticket was last updated and the current status (which you can also filter on). You are able to click on the subject of any ticket to see all of the public comments that have been added to the ticket:
On this screen, you are able to add additional information to assist the Support agent in their investigation.
Requests I'm CC'd on
This screen will display the Support tickets that you have been CC'd on by us or on the original email that came into Support:
As with the Support tickets in the "My requests" screen, you are able to click on the subject of any ticket to see all of the public comments that have been added to the ticket, you can also add comments to the ticket.
Organisations requests
This screen will display all of the tickets logged by anyone at your hotel:
As with the Support tickets in the "My requests" and "Requests I'm CC'd on" screen, you are able to click on the subject of any ticket to see all of the public comments that have been added to the ticket, you can also add comments to the ticket.
If you are associated with more than one hotel, you can use the "Organisation" dropdown to switch between the different hotel's tickets that have been logged.
Following
This screen will display all of the articles you have chosen to follow, you can use this screen as shortcuts to your favourite articles:
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