Guest Messaging

Guest Messaging allows you to keep track of any notes that need to be passed onto a guest at your property.

This can be found under Front Office in the Guest Journey.

The first filter that appears is to include completed, as a default this will be unticked however if you need to see any that have been completed you can tick this, and they would all display. You are able to select how you wish to view this report by selecting the ‘Order By’ drop-down – for the screen to change you will need to click Refresh.

To add a new guest message, select ‘New’, you will need to input a title, the description is where you will type in the full message. You are able to set a priority level and also a response by date and time.

At the bottom you can free type who the message was from and select who it is to go to then press save.

Once you have returned to the Guest Messaging page you can see the columns with details on the guest, and the message. If you need to see the message again you can press ‘View’

Once this message has been dealt with you can select ‘Mark as complete’ which will remove it from your screen.

Should you need to make any amendments you can press edit or delete if you wish to remove it.

If the message has been left for a guest who is due to check in you can see, on the check in screen that a notepad will appear. This will then tell you the message meaning it won’t be missed.