If you require a change to a Room ID and/or Room Type input will be necessary from the Professional Services team to ensure that historical and future reservations and availability are maintained.
Examples include, adding additional rooms, deleting rooms or changing an existing room from one type to another.
Room descriptions can be changed by any person with the relevant user level access to the configuration of the Rezlynx system - more information can be found here
To request a room stock change, the professional services team will ask that your changes are completed one of the following forms:
Best Western Customers: Best Western Room Stock Change Request
Non Best Western Customers: Room Stock Change Request
This is to avoid any misunderstanding, confusion, potential errors or delays.
If you are a Best Western Hotel, you will need to ensure that your Best Western Distribution Executive is notified of any new room types so they are able to create qualifier code. Professional Services will be unable to scheduled a date for completion until the qualifier codes have been provided.
Completed forms should be emailed to professionalservices@guestline.com Once this has been received you will be sent a quote for the cost of the work.
If you require any further assistance or have any queries please contact:
professionalservices@guestline.com or by phone on 01743 282300 Option 3.