What it does
The functionality available in the interface, from Deliverect, has been expanded to also include Table Numbers. This has been added due to the popularity of their interface in the dine-in food and beverage market.
The channels that we know support this feature are Flipdish and Hungrrr at the time of this release.
The API message we receive from Deliverect contains a field called “Table Number”. This will need to be activated on the customers channel to start sending this information to us. When a customer place an order it will ask them to enter their table number. The hotels and restaurants will need to decide how this information is provided to their guest.
When our EPOS receives an order from the channel including this field, the interface will add that order directly to the table number the guest has referred to. As we have seen some of our customers are giving table numbers to their customers which do not match our Table ID numbers we have introduced a new field for “mapping”, it is called the Online Table Number.
If an order is received an we do not have a matching/mapped Online Table Number or there isn’t one or the EPOS customer hasn’t set up any mapping then the orders will be processed in the same way as before. The order will sit in the Online Orders screen.
N.B: If the table the order is applied to is already open with items assigned, the new order will add to it. If you need the items to be on a different bill or table then you are still able to move these items to another table or bill split.
If the table is already split, then the new items will be added to the lowest open split number. The user can still move the items to other splits or table bills.
The order is completed and closed on EPoS by going from the table bill to the payment screen and completing payments, if needed, then pressing Finish Payment or carrying out a PMS/Room Transfer.
Who has it?
This will be available for all Guestline EPOS and Deliverect customers using the latest version of the Guestline EPOS software (v5.5).
Please note that they will need to ask their channel provider to enable this feature on their side.
- This will save the users time where they are manually moving orders to their table plans and can give them a whole view of available tables and tables in use.
How it works
1. The order is received from a channel
A guest will place an order on your channel as they are currently. They will also specify their “Table Number” when completing their order.
2. The EPoS checks to see if it is a Mapped Online Table Number
When the EPoS receives the order, we check to see if the table number the guest provided is mapped to one of the table numbers set up in the EPoS system.
2.1 If the EPoS table number is mapped to the online table number that the Guest specified on their order.
The guest's order will now be added to the table. If the table was closed it will open it. If there is already an order on the table, it will add the new items to it.
In both scenarios, the order will following the printing rules you already have in place for online orders.
If, for some reason, the items are on an existing table bill that they should not then it is probably because the previous order has not been closed. You can use the Move Item or Bill Split functionality to move the items to a different bill as required.
2.2 If there is no mapping it will be added to the Online Orders list
If there is no specific mapping for the table number, the guest has entered then we will add the order to the online orders list as you currently have it set up.
From the Online Orders list you can complete and close the order or move it to another table as required.
Activation & Configuration
All our customers will have this feature available when build version 5.5 onward is deployed to them.
Add the online table numbers to their table configuration the orders will start being added to those tables rather than having to manually move them.
1. Navigate to Table Layouts
Login to the EPoS Back Office program and navigate to POS Setup > Table Layouts.
2. Select the Service Area you want to adjust the tables in
Using the Service Area drop down choose the service area your tables are in that you need to add the online table numbers too.
3. Edit the tables
Double click on the row of table you want to edit or highlight the row and click Edit Table. This will open the edit table window.
4. Enter the online table number
Add the online table number you want to match with the EPoS table number. Click Save when you have finished
Repeat steps 3 and 4 for all the tables you want to change or add the numbers to.