No Shows - Charge with existing Deposit

System Date Users:

If there is a date present at the top right to the left of Quick Access please follow the below steps.

When the EOD (End of Day) runs on your property the status of the reservation will change to No Show if it has not been checked in.

When this occurs, that night’s stay, along with the rest of the nights booked will be released.

You can find your no shows in the No Show Report. Reports Icon > Reservations > No Shows

This will automatically show yesterdays no shows, however you can back date this further if needed.

You can then click onto the booking reference to go into the booking.

If the booking has a deposit already, go to Options > Refund Deposit.

• Select the Payment Code and Analysis Code, you wish to raise the charge for.
• From here you can then select the percentage or value you wish to retain.
• Click Ok and the revenue will have been raised and the deposit retained.

Place a note on the booking to state the no show has been dealt with.

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Non System Date Users:

If there is no date present at the top right to the left of Quick Access please follow the below steps.

When the EOD (End of Day) runs on your property the status of the reservation will stay as its booking status (Confirmed, Provisional etc)

When this occurs, that night’s stay, along with the rest of the nights booked will be not be released and will still hold on the availability.

You can find your no shows in the No Show Report. Reports Icon > Reservations > No Shows

This will automatically show yesterdays no shows, however you can back date this further if needed.

You can then click onto the booking reference to go into the booking.

If the booking has a deposit already, go to Options > Cancel Reservation > select the Deposit button.

• Select the Payment Code and Analysis Code, you wish to raise the charge for.
• From here you can then select the percentage or value you wish to retain.
• Click Ok and the revenue will have been raised and the deposit retained.
• Choose the Cancellation Code (No Show) and click Cancel

Place a note on the booking to state the no show has been dealt with.