Search for the date, a clock symbol will be present next to the date. Once clicked it will populate a list of enquiries for that date.
Click on to the blue Enquiry Ref hyperlink of the relevant enquiry and this will take you into the enquiry.
To Convert the Enquiry
This will convert the enquiry into an event, where you can make the required changes and select Save.
To Close the Enquiry
Select Options > Close enquiry in the bottom right hand corner.
Select the Code or Description & Enter a reason if more detail is required.
Choose Yes or No to retain the checklist.