How to Refund a Deposit on a Delegate Booking

Using the Event Search Parameters find your Event.

• Click on the Event Reference.
• Click into the Delegate Tab.
• If you need to refund the guest using your payment gateway, click on the Options then Edit on the Delegate Booking.
• Click in the Guarantee Tab
• Click on the Token Number and select Refund
• Follow your Payment Gateway instructions to Refund.
• Close the Delegate booking.
• Click the Deposit button on the Delegate Booking line.
• Select the Refund Payment Code.
• Select the Analysis Code.
• Click Ok.

If you need to cancel your delegate booking, click here.