Using the Event Search Parameters find your Event.
- Click on the Event Reference.
- Click into the Delegate Tab.
- If you need to refund the guest using your payment gateway, click on the Options then Edit on the Delegate Booking.
- Click in the Guarantee Tab
- Click on the Token Number and select Refund
- Follow your Payment Gateway instructions to Refund.
- Close the Delegate booking.
- Click the Deposit button on the Delegate Booking line.
- Select the Refund Payment Code.
- Select the Analysis Code.
- Click Ok.
If you need to cancel your delegate booking, click here.