Auto Replenishment
The Booking.com Auto Replenishment tool enables Booking.com to put a room back on sale as soon as it is cancelled.
For properties using this functionality when a cancellation happens the room will go back on to sale, the notification for the cancellation will be received by Roomlynx and then processed as follows:
- if there is zero availability, Roomlynx will send this to Booking.com and the room will be removed from sale. It is possible during this time a reservation can be made on the restocked room before Roomlynx has had chance to send the zero availability.
- if there is a close out in place but the room has availability in PMS, only the availability will go, meaning the room will continue to sell. There is a development request raised to address this
It is possible for the property, by contacting their Booking.com account manager, to request the Re-opening of Closed Rooms to be switched off (asking for Auto Replenishment to be switched off will not work) .
Auto Replenishment cannot be switched off (Cancel on Sale - Can't be switched off )
Further information is available https://partnerhelp.booking.com/hc/en-us/articles/115001359625-Auto-replenishment-%E2%80%8B
Last-minute bookings without credit cards
Hotels can allow Booking.com reservations without credit cards for last minute bookers. This means that the guest does not have to enter credit card information to guarantee their reservation. Properties can enable this feature by visting the Opportunity Centre on their extranet and clicking on ‘Action’.
Properties can choose from three options:
-Same-day bookings made between 09.00 and 16.00
-Same-day bookings made between 16.00 and 00.00
-Next-day bookings
Genius Bookers
Booking Genius is the loyalty programme we offer to our most frequent bookers. These customers receive 10% off our best-selling and/or cheapest available rates offered by properties taking part in the programme.
If you choose to join, your property will appear higher in Genius bookers’ search results. You’ll also be tagged as ‘Genius’ across the website.
To offer discounts to our Genius bookers, you’ll need to be open on Booking.com and match the following two criteria:
Your property should have a guest review score of at least 7.5 (and have more than five reviews).
If your property is eligible, the sign-up page for Genius will appear on your homepage when you log on to your extranet.
Derived Rates - Occupancy Pricing
-What is derived pricing?
Derived pricing is an easy way to set rates for rooms with multiple occupancy options. You simply create a standard rate for the ‘base’ or maximum occupancy of a given room. The system will then automatically add or subtract a percentage price per person when the occupancy increases or decreases.
This way, you’ll stay in control of your standard rate without having to manually update rates for other occupancies.
-How do I set up derived pricing?
To add this function, our Accommodation Services team must first adjust your extranet settings. You can call them on the local support centre number found in Article called ‘Offices Worldwide’
To learn more about how to update your rates and availability, please see https://partner.booking.com/en-gb/help/rates-availability/room-settings/setting-derived-pricing
Rate Mixing
Booking.com's system does rate mixing in order to show availability. Because the property is still available, availability is shown to the guest as rate mixing with the best available price with the most restrictive policy (showing on the website as special conditions).
Rate Mixing on Booking.com cannot be switched off.
Booking after midnight
On Booking.com website guests can choose to book the current night until 03:00am, so after 00:00 technically guest is booking for the previous day.
Property can contact their local support team to disallow bookings after midnight.
Making Changes to or Cancelling Booking.com reservations
- If a guest contacts the property to change their booking, they must be advised to do this via their confirmation email or Booking.com account. The property cannot make changes on their behalf. Properties can only modify bookings (prices or dates) on or after the check-in date, via the ‘Reservations’ tab in the extranet: Simply click on the reservation number or room name and select an option from the menu on the right-hand side of the screen, under 'Update this reservation'.
- If a guest contacts the hotel in order to cancel their booking, they must be advised to do this via their confirmation email or Booking.com account. The property cannot cancel a reservation on their behalf.
The only cases where the hotel can cancel a reservation are as follows:
No-show: If the guest hasn’t shown up, mark the reservation as a no-show, in the ‘Reservations’ tab, either in the extranet or on the Pulse app(see article https://partnerhelp.booking.com/hc/en-gb/articles/212714929-How-do-I-report-a-no-show-)
Invalid credit card: For information on what to do when the guest has an invalid credit card, please read https://partnerhelp.booking.com/hc/en-gb/articles/212715309-The-guest-s-card-is-showing-as-invalid-what-should-I-do-
Overbooking: For help on what to do when you have an overbooking, please contact the https://partnerhelp.booking.com/hc/en-gb/articles/213319409-How-do-I-contact-Booking-com-
AMEX
Booking.com don’t request CVC codes from AMEX card users.