Using the Event Search Parameters find your Event.
- Click on the Event Reference.
- Change the Event Status to Cancelled.
- Click Save
- Enter the Cancellation Reason and any additional notes.
- Select Retain/Refund
- Select the Refund Payment Code.
- Select the Analysis Code.
- Click Ok.
If you are refunding any amount on this screen, be aware that this will not refund the customer the money, this is only telling the system you have already completed the refund.