At Booking.com, we can facilitate guest payments for you – in a way that suits your property’s needs. We pay out to you either by virtual credit card or bank transfer, according to your property’s policies around bookings.
Until now, a lot of international travellers might not have been able to book your property because their preferred payment options haven’t been available. Now we support alternative payment solutions like PayPal, Alipay and WeChat Pay, so more guests will be able to make a booking with you.
Learn more about Booking.com's payments solutions here: https://partnerhelp.booking.com/hc/en-gb/articles/360001901688-Introducing-payment-solutions-from-Booking-com
OTA sends Roomlynx Guests Card Details
OTA sends Virtual Cards
Card details available on OTA Extranet
Roomlynx can Automatically Take Payment
More information on Booking.com Virtual Cards
**Booking.com Virtual Cards - Frequently asked questions**
What is a virtual credit card and how does it work?
Virtual credit cards (VCCs) are digital MasterCards that allow for easy, secure online payments. For each booking you receive, we’ll send you a new one. Each VCC can only be used once (one card per booking). Each VCC has a unique card number, expiry date and CVC, which are never reused. It also has an activation date, which depends on your property’s booking policy.
For non-refundable reservations, you can charge the VCC as soon as you receive it. For bookings made with flexible policies, the activation date will be your guest’s check-in date, so you’ll be able to charge the VCC from that point onwards.
How do I charge a virtual credit card?
To charge a virtual credit card for a reservation that was paid for online, go to the ‘Reservations’ tab in your extranet. Search for the reservation that corresponds to the card you’ve received and click on the reservation number. In the ‘Reservations details’ page, the ‘Guest payment overview’ shows you the information you’ll need in order to charge the virtual credit card. This includes the card number, holder, activation date and available balance.
Why am I not able to charge a virtual credit card?
If something goes wrong while you're trying to charge a virtual credit card, you'll be able to see the reason on the ‘Reservations details’ page approximately 30 minutes after you have tried to charge the card.
The main reasons you might have trouble charging a VCC are:
- The card isn't active yet – check the activation date of the card.
- Insufficient funds – check the available balance of the card.
- You've made too many attempts to charge the same card (and the system stops a further payment for security reasons) – please try again in 24 hours.
- The card has expired – contact us and we’ll issue a replacement card.
- Your card machine's merchant code is invalid. Booking.com’s virtual credit cards can only be charged by merchants registered as official accommodation providers – please contact your terminal provider for help.
For more information on how to solve these issues, have a look at our guide to receiving online payments.
If you’re still having issues that don’t correspond to any of the above reasons, feel free to get in touch with us using your usual contact number.
What about cancellations, no-shows and modifications?
If you get a cancellation, no-show or modification, and you’re owed any money, you’ll receive an updated virtual credit card along with a notification email.
What happens if I decide to refund a guest but I’ve already charged the virtual credit card?
Booking.com will help refund the guest. If you’ve already received money for the reservation, all you need to do is return that same amount back to the same virtual credit card that we provided. You'll find the card details with your guests' reservation details. If the expiry date is in the past, enter the current month as the card’s expiry date.
When and how will I be paid?
When a guest makes a booking on Booking.com and pays for it online, we’ll send you a virtual credit card from a trusted external payment provider, along with the booking details. This card gives you access to the exact amount for that booking, and you can charge the card as you normally would. Just make sure you do this after its activation date. For non-refundable reservations this will be the date the booking was made, or the date that it becomes non-refundable. Otherwise it’s your guest’s check-in date.
How long can I see the virtual credit card details for, and how much time do I have to charge the card?
The virtual credit card details can be viewed as many times as you want for up to two months after the guest has checked out. However, you can still charge the card for up to six months after the check-out date. Just make sure to check the expiry date on the card.
What if I am asked to fill in a postcode when charging the virtual credit card?
Sometimes you might be asked to add a postcode during the charging process. If that happens, you can put any of the following postcodes: your guest’s postcode, your own, or the postcode of Booking.com’s Amsterdam headquarters: 1017 CE.
How much is the transaction fee?
The transaction costs associated with our virtual credit cards are between 2% and 3%, plus any other processing fees from your particular bank. Our virtual credit cards hold a minimum of 2% fees, but further variations depend on individual country laws, payment processors and your particular bank.
If in doubt, please contact your bank or payment processor to find out more about these fees. Regardless of the nature of these fees, the virtual credit card is a payment solution that’s guaranteed to be safe, secure and reliable.
How will I pay the commission for these bookings?
Commission for these bookings is paid the same way as other bookings. You’ll receive a gross payment for all bookings where the guest has paid online, accompanied by an email with your invoice and payout statement (which is also available in the ‘Finance’ tab in your extranet).
Note: the invoice will show all bookings from the previous month – both paid online and paid at your property. To see a breakdown of online and in-person guest payments, go to the ‘Finance’ tab and select ‘Invoices’.