Best Western FAQ's including error messaging

Response Code

Response Description

Type

Response Resolution

10

Invalid destination queue

FAIL

Best Western could not determine the destination queue value.

Contact development group so they may research status of BEAMessageQ.  Things to check:  The value of STAR_SECURITY.TW_DESTINATION_QUEUE (eg. TW_CD1);  Any recent BEA/MQ changes.

The property and CRS may not be in sync.

Critical

100

Sync was not requested for this message type

FAIL

Vendor sent syncrhonization rows which Best Western requested, however vendor sent a message type that was not specifically requested.

Contact vendor so they can programmatically correct this error.

Not critical.

110

Sync was not requested at all

FAIL

Vendor sent synchronization rows which Best Western did not request.

Contact vendor so they can programmatically correct this error.

Not critical.

115

Particular Sync rate code received was not was requested

FAIL

Vendor sent synchronization rows which Best Western requested, however vendor sent a rate code that was not specifically requested.

Contact vendor so they can programmatically correct this error.

Not critical.

120

Sync is already running for this property

FAIL

The vendor sent sync request rows at the time an outstanding sync request is still running.  Wait until the first sync request has completed and re-issue the sync request.  If problem persists, contact development group for further research.

Not critical.

130

Invalid response code

FAIL

The vendor sent Best Western a response code value (eg. 1130) that is not found on table TW_RESPONSE_CODE for that vendor/response code combination.

Contact the vendor and have them provide the information to create the missing response code.  Normally this is done via Change Management.

This may result in "no response" notifications being generated.

Not critical.

140

RATE CODE 'XX' IS NOT BUILT IN CRS AT THIS HOTEL - CONFIRM RATE PLAN WITH CRS.

FAIL

The vendor sent Best Western an invalid rate code (eg. RK).

Property should check their CRS-designated rate codes. 

Maybe cross reference is not up-to-date.  If error persists,

contact vendor so they may programmatically fix the error.

The property and CRS may not be in sync.

Critical

141

Rate code is a NEGOTIATED rate

FAIL

The vendor sent a message trying to alter the property's data against a NEGOTIATED rate code.  This violated a Best Western business rule.

The property and the CRS may not be in sync any longer.  Contact the vendor so they may programmatically correct the error.

The property and CRS may not be in sync.

Critical

142

RATE CODE HAS INVENTORY BASED OFF OF ANOTHER RATE CODE. PLEASE CHECK FLAG IN PMS

WARNING

The vendor sent a message trying to alter the property's data against a rate code that already is based on another rate code. 

This violated a Best Western business rule.

Contact the vendor so they may programmatically correct the error.

The property and CRS may not be in sync.

Critical

143

ONLY BW EDS MAY MAKE CHANGES TO THIS RATE CODE - FAIL

FAIL

The vendor sent a message trying to alter the property's data. This violated a Best Western business rule.  Contact the vendor so they may programmatically correct the error.

144

INVALID RATE PLAN 'XX' FOR ROOM SOLD ADJUST (GROUP BLOCK)

FAIL

Invalid rate plan at CRS.  Please have CRS build new group rate codes.

145

RATE CODE 'XX' IS NOT A CRS RATE CODE - THIS RATE MESSAGE CANNOT BE APPLIED

WARNING

The rate plan sent is not a CRS rate plan. The code sent is most likely the local rate code and should be translated as HP.

146

RATE CODE 'XX' IS NOT BUILT IN CRS AT THIS HOTEL - CONFIRM RATE PLAN WITH CRS.

WARNING

The rate code sent is a valid CRS rate but it is not built for this property.  Verify with BW and the property that this rate plan should be built at the property and CRS. If so the property will need to email EDS to build.

147

RATE CODE IS INACTIVE AT CRS.  CANNOT CHANGE CANCEL POLICY.

WARNING

The Guarantee/Cancel policy cannot be updated for rate sent because the rate code is no longer active at CRS. Discontinue rate plan at property or translate to HP if the property wishes to continue local use. This is a Warning, other rows may still be updated.

148

RATE CODE GUARANTEE POLICY MAY NOT BE ALTERED BY PLAN RULE.

WARNING

The Guarantee/Cancel policy for this rate code may not be updated by the property by the rules of the plan. This is a Warning, other rows may still be updated.

149

ONLY BW EDS MAY MAKE CHANGES TO THIS RATE CODE - WARNING

WARNING

The Guarantee/Cancel policy cannot be updated for this rate plan. This plan may not be edited by the property for rate, status, inventory or guarantee records because the property modify flag is set to no. This is a Warning, other rows may still be updated.

150

Invalid room sold sign

FAIL

The vendor has sent a message where an invalid room sold sign was detected.  Rooms sold sign must be either a "-" or a "+".

Contact the vendor so they may programmatically fix the error.  The property and CRS may not be in sync (critical).

151

CANNOT FIND NUMBER OF ROOMS IN TOTAL_INV

FAIL

Escalate issue to BW Property Systems if this error is received. 

152

INVALID SOLD COUNT ¿ MUST BE >0 AND <TOTAL_INV

FAIL

The only valid values for group overlay message are positive integers which are less than or equal to total inventory for the property.  Vendor should research block value.

153

CANNOT FIND OB RATE PLAN FOR INVENTORY CONTROL

FAIL

There is no OB rate plan set up at CRS.  Property must contact their Revenue Manager.

154

OB RATE PLAN IS NOT SET UP AS LAST ROOM AVAILABLE

FAIL

The OB rate plan is set up incorrectly at CRS. Contact Property Systems at BWI.

155

OVER BOOKING ADJUSTMENT MUST USE OVERLAY METHOD.

FAIL

Inventory value for OB sent in incorrect format.  Contact Property Systems at BWI.

156

CANNOT FIND CAP FOR OVERBOOKING INVENTORY CONTROL.

FAIL

 The OB rate plan is set up incorrectly at CRS. Escalate to Property Systems at BWI.

157

THE ABSOLUTE VALUE FOR OB ADJUSTMENT MUST NOT BE > CAP.

FAIL

Value sent for OB is greater than allowed.

158

INVALID ROOM TYPE FOR OB INVENTORY ADJUSTMENT.

FAIL

There is no OB rate plan set up for this room type. Contact Property Systems at BWI.

160

tw_seqno not found

FAIL

Primary Key not found in table as tw_seqno.  Contact

Best Western's development group for further research.

The property and CRS may not be in sync.

Critical

170

CANNOT FIND ACTIVE CRS CONFIRMATION NUMBER

FAIL

Requested confirmation number was not found on CRS.  Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

171

RESERVATION DOES NOT BELONG TO THIS HOTEL

FAIL

Reservation does not belong to this hotel.  Change/Cancel will not be performed.

Contact CRS if necessary to determine current status.

172

MULTIPLE RES FOUND WITH THE SAME LOCAL CONF NUMBER - WILL NOT COMMIT.

FAIL

More than one CRS reservation found with the same PMS confirmation and leg number.

173

CANNOT FIND CRS CONFIRMATION NUMBER ¿ CANNOT REINSTATE

FAIL

Unable to reinstate reservation because reservation was not found.

Please book a new local reservation.

174

LOCAL CONFIRMATION NO NOT FOUND.

FAIL

There is no CRS reservations found with this PMS confirmation and leg number.

176

LOCAL CONFIRMATION ALREADY CANCELLED - WILL NOT COMMIT.

FAIL

The CRS reservations found with this PMS confirmation has been cancelled already.

180

Reservation already cancelled

WARNING

The vendor tried to cancel a reservation that was previously cancelled.

Contact the vendor so they may programmatically fix this error.  Controls & Procedures to research!!!!

190

Reservation_detail not found

FAIL

Could not find resv_detail_id for this resv_no.  Contact Best Western's development group for further research.  

The property and CRS may not be in sync.

Critical

(Critical).

191

CANNOT RETRIEVE LOCALLY CREATED RESERVATION

FAIL

Property has attempted to retrieve a reservation originally booked at the hotel.  CRS cannot deliver this request.

20

Property not a 2-way property

FAIL

The vendor sent a message with a property id that has not been established as a 2way property (via STAR_SECURITY.PMS_VENDOR_CD).

If this property should be established as a 2way property, the Best Western help desk can go into CPM and modify the "PMS Vendor" value.

If this property is not a 2way property, contact the vendor so they may programmatically fix this error.

Depending on what circumstances made this error arise, this may or may not be critical.

200

Resort Discrepancy

FAIL

The vendor sent a message with a property id which does not match that of the property id within the CRS reservation.

If the vendor does not sent a corrected message in a timely manner, Best Western may have to manually fix this message within the processing table and reset it to PENDING in

the TW_CISTOBE table on the PROD.CIS instance so that

the message can be applied to the property property id.  

Contact Controls and Procedures for assistance in doing this reset.

Contact Best Western development for further research.

210

Too late to cancel

WARNING

The vendor sent a message trying to cancel a CRS reservation, but it is past the property's allowed cancel time.

Best Western will handle inventory appropriately, so no further action is necessary.

220

Rate Code For Room Avail Error

FAIL

Problem retrieving rate_code_for_room_avail for GDS status processing.

Contact the Best Western development group for further research.

The property and CRS may not be in sync.

Critical

230

GDS Threshold Error

FAIL

No Threshold value found for GDS.

Contact the Best Western development group for further research.

The property and CRS may not be in sync.

Critical

240

Cannot Cancel GDS reservation

WARNING

The vendor sent a message trying to cancel a CRS-GDS reservation, which violates a Best Western business rule.

Best Western will handle inventory appropriately, so no further action is necessary.

Business policy does not allow cancel of GDS originated reservations.

The vendor should advise the property that a GDS reservation should not be cancelled locally at the property.

25

Invalid Communication Address - Call Property Help Desk (800-528-1902)

FAIL

The vendor sent a message to the wrong communication address for this 2way property.  Either they have sent the message to the Two-Way server and the property has been designated to be an Enterprise Two-Way property (check STAR_SECURITY.TW_DESTINATION_QUEUE for ETW_XML or TW_XML) or they have sent this message to the Enterprise Two-Way communication server and have not been designated a ETW property.

250

START DATE CANNOT EXCEED END DATE.

FAIL

The vendor sent a message where the begin date was greater than its ending date.

Contact the vendor and have them programmatically fix this error.

The property and CRS may not be in sync.

Critical

251

MIN ADULT VALUE CANNOT EXCEED MAX ADULT VALUE FOR RATE RECORD.

WARNING

The minimum adult value is greater than the maximum value for one or more rows.

Vendor should research issue within interface.

252

START DATE CANNOT EXCEED END DATE - ROW IGNORED.

WARNING

Start date is greater than end date for one or more rows. Vendor should research issues within interface.

This is a warning, other rows may still be updated.

260

Invalid star_gnr_queue_id

FAIL

An invalid "star_gnr_queue_id" was passed to procedure

LX_TW_QUEUE_GNR_P and the procedure cannot find a match in table STAR_GNR_NOTIFY.

Contact the Best Western development group for further research.

Not critical.

270

message_group_id not found

FAIL

Message_group_id was not found in table.

Contact Best Western development group and check TW_LOG_X table for further research.

Not critical.

280

PMS messages not allowed on a prior PCANCEL Acct#

FAIL

This PMS Acct# has already been successfully cancelled OR has handled ("too late to cancel”, “unable to cancel GDS"). 

Further PCANCEL or PRSADJ messages are not allowed on this PMS Acct#.

Contact the vendor as to why this message is even being sent at all.

Not critical. 

290

Error processing PRSADJ reversals

FAIL

An attempt to reverse prior PRSADJ messages for this reservation failed. 

Contact the Best Western development group and check TW_LOG_X table for further research.

The property and CRS may not be in sync.

Critical

30

Property is a 2-way property but it is inactive.

FAIL

The vendor sent a message for a property that has been inactivated at the CRS.  Verify that property should be inactive.

Contact the vendor as they may need to update CIS to prevent 2-way traffic from occurring for this property.

Not critical.

300

RATE CODE MUST BE RACK FOR OVERALL INVENTORY.

WARNING

The rate_class received is not a valid Best Western rate_class

(currently "RACK" or "PROMO"). 

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

31

MESSAGE TYPE NOT HANDLED BY BESTWESTERN INTERFACE

FAIL

The OTA message type that was sent is not a message type used at BW.

310

START DATE BEFORE SYSTEM DATE NOT ALLOWED - FAIL.

FAIL

The vendor sent a message where the begin date was not valid.  Historically, this has meant the date was "too old" to process. 

Contact the vendor so they may programmatically fix this error. 

The property and CRS may not be in sync.

Critical

311

START DATE BEFORE SYSTEM DATE NOT ALLOWED - WARNING.

WARNING

CRS cannot process data for prior to system date.

The row or rows with start dates prior to system date will not be applied.

This is a warning, other rows may still be updated.

32

RES_STATUS NOT VALID - MUST BE COMMIT, MODIFY OR IGNORE

FAIL

Res_status must be new (commit), change (modify) are cancel (ignore).

The status sent is invalid.

320

DURATION CANNOT BE > 3 YEARS (1095 NIGHTS) FROM SYSTEM DATE - FAIL.

FAIL

The vendor sent a message in which the end date was not valid.

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

321

END DATE OR DURATION ARE NULL - MUST HAVE VALUE - FAIL.

FAIL

All rows must have begin date, end date and duration value. Either the end date or duration is null.

Vendor should research issue within interface.

322

MEAL CODE MUST BE NUMERIC OR NULL.

WARNING

Mealcode value must be 1, 2 or null.

The vendor should research room type in the PMS or research the issue within the interface.

323

END DATE OR DURATION ARE NULL - MUST HAVE VALUE - WARNING.

WARNING

All rows must have begin date, end date and duration value. Either the end date or duration is null.

Vendor should research issue within interface.

This is a warning, other rows may still be updated.

324

DURATION CANNOT BE > 3 YEARS (1095 NIGHTS) FROM SYSTEM DATE - WARNING.

WARNING

CRS will only accept data for 1095 nights from system date through the Two-Way interface.

Vendor should research issue within interface.

325

SYNC DATA END DATE IS BEYOND REQUEST END DATE

FAIL

The sync data sent has an end date greater than requested. CRS cannot process.

Vendor should research issue within interface.

326

MEAL CODE MUST BE NUMERIC OR NULL.

FAIL

Mealcode value must be 1, 2 or null.

The vendor should research room type in the PMS or research the issue within the interface.

330

NO INVENTORY FOR THIS RATE PLAN/ROOM TYPE - BUILD AT CRS.

WARNING

Best Western had a problem attempting to perform inventory update in function update_oversell_rate_class, update_oversell_rate, update_status or update_mlos.

Contact the Best Western development group to

research the problem (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

331

NO OVERALL INVENTORY (TOTAL_INV) FOR THIS PROPERTY - BUILD AT CRS.

WARNING

The total inventory row for this property does not exist at CRS.

Vendor or property should contact BW support.

332

NON SPECIFIC ERROR HAPPENED WITH PROCEDURE TO UPDATE RATES

WARNING

Best Western had a problem when trying to apply the rate message using the common PM_ALTER_RATE_P procedure.

Contact the Best Western development group so they may research (check TW_LOG_X table). 

The property and CRS may not be in sync.

Critical

340

SYNCREQUEST status invalid. Sync records should not be processed.

FAIL

Verify status of SYNCREQUEST.  PM_TW_SYNCREQUEST.tw_status must be "COMPLETE" before sync is allowed. 

Contact development group for further research.

Not critical.

350

Duplicate TW_SYNCREQUEST_UID within the processing table

FAIL

The vendor sent multiple sync rows with the same primary key of TW_SYNCREQUEST_UID value.  Since multiples were received, this is an error.  There is a possibly someone modified a PROCESS_STATUS value to PENDING in the TW_CISTOBW table, which would re-send the same

primary key value.

If this was not the case, the vendor should be contacted so they can programmatically fix this error.

Not necessarily critical.

351

Duplicate date ranges in the group of messages received

FAIL

The vendor sent messages where multiple rows with the same begin_date, end_date, rate_code, room_type, amenity_code, meal_code were received.

Contact the vendor so they may programmatically fix this error.

Not critical.

360

Multiple tw_syncrequest_uid"s found within same message_group_id

FAIL

The vendor sent sync messages that pointed to different PM_TW_SYNCREQUEST rows. They all must belong to the same sync request.

Contact the vendor so they may programatically fix this error.

Not critical.

370

Invalid numeric value.

FAIL

The vendor sent non-numeric values for data that should only be numeric.

Contact the vendor so they may programmatically fix this

error.

The property and CRS may not be in sync.

Critical

371

NUMBER OF ROOMS MUST BE A POSITIVE NUMERIC VALUE FOR INVENTORY.

WARNING

The value for number of rooms was not numeric or was negative. The interface only handles real numeric values for inventory.

Vendor should research issue within interface.

372

NUMBER OF ADULTS MUST BE A POSITIVE NUMERIC VALUE FOR RATE

WARNING

CRS rates are applied by number of adults. There was a row sent that did not have a valid number of adults.

Vendor should research issue within PMS or interface.

373

VAT AMOUNT MUST BE A POSITIVE NUMERIC VALUE.

WARNING

If VAT rate exists it must be a positive value. There was an invalid amount received.

Vendor should research issue within PMS or interface.

374

LENGTH OF STAY MUST BE A POSITIVE NUMERIC VALUE FOR STATUS.

WARNING

Length of stay for MLOS or Soft Close must be a positive numeric value. There was an invalid value sent.

Vendor should research issue within PMS or interface.

375

THIS MESSAGE DID NOT CONTAIN ANY DATA.

FAIL

The PMS has sent a message that did not contain all the required data.  The PMS must send or resend the required data.

The vendor may need to be called to assist in correcting the issue.

The property and CRS may not be in sync.

Critical

376

THIS MESSAGE DID NOT CONTAIN ANY DATA - WARNING.

WARNING

The message received contained a proper xml header and property number but there was not any data included in the message.

Vendor should research the trigger for the empty messages.

377

LENGTH OF STAY MUST BE A POSITIVE NUMERIC VALUE FOR STATUS.

FAIL

Length of stay for MLOS or Soft Close must be a positive numeric value. There was an invalid value sent.

Vendor should research issue within PMS or interface.

380

RATE AMOUNT MUST BE A NUMERIC VALUE.

WARNING

The vendor sent a rate amount that was either NULL or ZERO. 

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

381

RATE PLAN IS DISCOUNT RATE.  SHOULD BE A DISCOUNT (-) VALUE.

WARNING

Data was sent for a rate plan as a flat numeric value.  CRS has the rate set up as a discount off of another rate. Changes can be made but should be in correct discount format.

Property or vendor should research rate plan configuration in the local interface.

382

RATE PLAN SET UP AS FLAT DISCOUNT.  PERCENT DISCOUNT WAS SENT.

WARNING

Data was sent as a percent off discount but the CRS has the discount set as a flat amount. Confirm the proper type of discount with CRS and update the discount structure within the PMS.

383

RATE PLAN SET UP AS PERCENT DISCOUNT.  FLAT DISCOUNT WAS SENT.

WARNING

Data was sent as a flat dollar discount but the CRS has the discount set as a percent off. Confirm the proper type of discount with CRS and update the discount structure within the PMS.

384

RATE PLAN IS EXCEPTION RATE. SHOULD BE TRUE VALUE, NOT DISCOUNT

WARNING

Data was sent for rate plan as a discount but the rate is built as a stand alone rate at the CRS. True dollar value should be sent. Confirm the proper type of rate with CRS and update the rate structure within the PMS.

385

RATE CODE IS TIED TO RACK, CANNOT BE ALTERED

FAIL

The vendor sent a message alter that was tied to RACK.  This violates a Best Western business rule.

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

386

FAIL RATE INTEGRITY CHECK, ADJUSTED TO RATE PLAN RULES.

WARNING

The rate update did not meet Rate Integrity rules so it was automatically adjusted.

387

FAIL RATE INTEGRITY CHECK, NO CHANGE MADE TO RATE.

WARNING

The rate update did not meet Rate Integrity rules so it was rejected.

390

PUBLISHED RATE WHICH MAY NOT BE INCREASED. CONTACT EDS TO DECREASE.

WARNING

The vendor has sent an alter message against a published rate.  This has violated a Best Western business rule.

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

395

Invalid MAX_ADULT for the suite room type.

FAIL

The vendor sent a message that does not have the correct

Maximum # of adults for the suite roomtype.

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

396

Invalid MAX_ADULT value.

FAIL

The vendor sent a message that does not have the correct

Maximum # of adults for the specified roomtype.

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

40

INVALID ROOM TYPE - CONFIRM ROOM TYPE AND RATE PLAN.

WARNING

The vendor has sent a message which Best Western could not match up to a corresponding ROOM CATEGORY value for the roomtype/amenity/meal code combination.

Contact the vendor and development group so they may research the error.

The property and CRS may not be in sync.

Critical

400

NON SPECIFIC ERROR HAPPENED WITH PROCEDURE TO UPDATE GTD/CANCEL POLICY.

WARNING

Best Western had a problem attempting to perform inventory update. 

Contact the development group to research problem (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

401

Insert into RESERVATION_TRANS_ACTIVITY failed

WARNING

Best Western ran into problems inserting into RESERVATION_TRANS_ACTIVITY table.

Contact development group and/or the DBA group as to the

possible causes for this error (check TW_LOG_X table).

402

BW RATE PLAN NOT ACTIVE.  LOCAL PLAN SHOULD BE MAPPED TO HP FOR GTD - WARNING

WARNING

A guarantee record was sent for an inactive CRS rate plan. If the rate plan is still active locally the plan should be mapped to HP.  If it is not then the plan should be discontinued at the property so the guarantee record is not sent. This is a warning, other rows may still be updated.

404

BW RATE PLAN NOT ACTIVE.  LOCAL PLAN SHOULD BE MAPPED TO HP - FAIL

FAIL

There was data sent for a rate plan-room type combination which is inactive in CRS. The combination should be re-activated at CRS or discontinued at property.

This error may occur for rates, status and inventory.

405

RATE CODE IS INACTIVE IN RATE_HEADER

WARNING

The vendor sent a message where the RATE_CODE was inactivated within the RATE_HEADER table.

Contact the vendor so they may run the "check conversion" report for this property.

The vendor then needs to contact the property so they may fix their data.  This may or may not be a critical issue, must be research by Controls & Procedures.

406

ROOM TYPE IS INACTIVE FOR THIS PROPERTY - UPDATE PMS TRANSLATION TABLE

WARNING

The vendor sent a message where the ROOM TYPE (ROOM_CATEGORY) was inactivated within RATE_DETAIL and/or RESORT_ROOM_CATEGORY table.

Contact the vendor so they may run the "check conversion" report for this property.  The vendor then needs to contact

the property so they may fix their data.  This may or may not be a critical issue.  Should be researched by Controls & Procedures.

407

ROOM TYPE IS NOT BUILT AT CRS FOR THIS RATE CODE-BUILD AT CRS OR REMOVE FROM PMS

WARNING

The vendor sent a message for a ROOM TYPE that does not exist for this property's rate code (RATE_DETAIL.room_category does not exist).

Contact the vendor so they may run the "check conversion" report for this property. The vendor then needs to contact

the property so they may fix their data.  This may or may not be a critical issue.  Controls & Procedures to research.

408

ROOM TYPE IS NOT BUILT AT CRS FOR THIS PROPERTY. CONFIRM PROPER PMS TRANSLATION.

WARNING

The vendor sent a message where this ROOM TYPE (room type/amenity/mealcode) was never created in RESORT_ROOM_CATEGORY table.

Contact the vendor so they may run the "check conversion" report for this property.  The vendor then needs to contact

the property so they may fix their data.  This may or may not be a critical issue.  Controls & Procedures to research.

41

CANNOT FIND ROOM TYPE FOR ROOM SOLD ADJUSTMENT

FAIL

Room type is not built at CRS for this group rate plan. Please contact BW.

410

DAY OF WEEK PATTERN MUST CONTAIN AT LEAST ONE VALID DAY - FAIL

FAIL

The vendor has sent a message where the DOW field contained invalid data (the DOW tag should be full of 7 N's or Y's).

Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

411

DAY OF WEEK PATTERN MUST CONTAIN AT LEAST ONE VALID DAY - WARNING

WARNING

The vendor sent a message that attempted to alter a

guarantee/cancel policy for a rate code that this is not allowed for;

such as FIT.  Contact the vendor so they may programmatically fix this error.

The property and CRS may not be in sync.

Critical

415

Unable to retrieve rate_class value from RESORT_RATE_CATEGORY table.

FAIL

Best Western had a problem retrieving rate_class value from

RESORT_RATE_CATEGORY table.  Contact development group so they may review RATE_HEADER.RATE_CATEGORY value and see why that value could not get a hit in RESORT_RATE_CATEGORY (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

42

INVALID ROOM TYPE - CONFIRM ROOM TYPE AND RATE PLAN.

FAIL

The vendor has sent a message which Best Western could not match up to a  corresponding ROOM CATEGORY value for the roomtype/amenity/meal code combination.  Contact the vendor and development group so they may research the error.

The property and CRS may not be in sync.

Critical

420

NO GUARANTEE/CANCEL POLICY EXISTS FOR RATE CODE.  PLEASE CONTACT BW HELP DESK.

WARNING

Unable to match on guarantee alter data. 

Contact the vendor so they may run the "check conversion" report for this property.

The vendor then needs to contact the property so they may fix their data.

The property and CRS may not be in sync.

Critical

421

RATE PLAN MAX HOLD EXCEEDED.

WARNING

A guarantee record was sent with a HOLD which may only have a valid cancel time of 4PM or 6PM. Some other value was sent with HOLD.  Update at property. This is a warning, other rows may still be updated.

430

HOLD GTD TYPE MUST BE SAME DAY CANCEL BY

WARNING

The vendor sent a message where the cancel policy was invalid.

Contact the vendor so they may run the "check conversion" report for this property.  The vendor then needs to contact

the property so they may fix their data.

The property and CRS may be out of sync.  Controls & Procedures to research.

431

CANCEL POLICY DOES NOT EXIST OR IS INACTIVE

WARNING

There was a row or rows of guarantee data sent with an invalid cancel policy - Valid policies include 4PM, 6PM, 24H, 03D, 01Y and others. Update cancel policy in PMS. This is a warning, other rows may still be updated.

440

GUARANTEE CLASS DOES NOT EXIST AT CRS - WARNING

WARNING

The vendor sent a message where the guarantee type was invalid.

Contact the vendor so they may run the "check conversion" report for this property.  The vendor then needs to contact

the property so they may fix their data.

The property and CRS may be out of sync (critical).  Controls & Procedures to research.

441

GUARANTEE CODE NULL - MUST HAVE GUARANTEE

FAIL

The property sent a reservation to CRS without a guarantee code.  Guarantee code is a required field.  The XML tag was not sent or it was sent with a null value.  The vendor should research issues within the interface.

445

NOT A VALID STATUS RESTRICTION CODE - NUMERIC CODE 1-5 REQUIRED

WARNING

The vendor sent a message where the cancel policy was invalid.

Contact the vendor so they may programatically fix this error.  The property and CRS may not be in sync (critical).  Controls & Procedures to research.

446

NOT A VALID STATUS RESTRICTION CODE - NUMERIC CODE 1-5 REQUIRED

FAIL

The vendor sent a message where the cancel policy was invalid. Contact the vendor so they may programmatically fix this error. The property and CRS may not be in sync (critical).  Controls & Procedures to research.

450

HOTEL IS USING RATE LEVELS. NON RACK RATE PLAN MESSAGE NOT APPLIED

WARNING

Hotel is using rate levels. Only RACK message applies. Please use Member Web for this update.

451

NO INVENTORY FOR THIS RATE LEVEL/ROOM TYPE - BUILD AT CRS.

WARNING

Best Western had a problem attempting to perform inventory update in function update_oversell_rate_class, update_oversell_rate, update_status or  pdate_mlos.  Contact the Best Western development group to research the problem (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

452

NO OVERALL INVENTORY (LEVEL A) FOR THIS PROPERTY - BUILD AT CRS.

WARNING

The total inventory row for this property does not exist at CRS. Vendor or property should contact BW support.

453

HOTEL PMS NOT ENABLED WITH RATE LEVELS. RATE LEVEL MESSAGE NOT APPLIED

WARNING

Hotel PMS is not certified with rate levels or Star Security version is not >= 2. Cannot use LVLA - LVLH. Please use Member Web for this update.

454

HOTEL IS CERTIFIED AND USING RATE LEVELS. RACK MESSAGE NOT APPLIED

WARNING

Hotel PMS is certified and using rate levels. RACK is No longer valid.

455

LEVEL STAGING, MUST USE RACK or LVLA FOR TOTAL_INV AND OVERALL INVENTORY.

WARNING

Hotel is in Rate Level staging, must use RACK or LVLA for TOTAL_INV or OVERALL inventory message. No other rate codes will be accepted without room types.

456

UNABLE TO UPDATE LEVELS AT CRS. CONTACT BWI SUPPORT.

FAIL

Levels active is not 'Y' in CPM.  Levels active must be 'Y' since star security version is >=2

457

ROOM TYPE IS NOT VALID FOR THIS RATE LEVEL.

WARNING

This room type is not in the rate_header/rate_detail table.

458

ROOM TYPE STATUS CAN ONLY APPLY TO LEVEL A.

WARNING

Room type status may not be updated for LVLB-LVLH.

459

STATUS UPDATE FAILED FOR THIS RATE LEVEL.

WARNING

Best Western had a problem attempting to perform status update in function update_status_level, update_mlos_level, Contact the Best Western development group to research the problem (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

460

STATUS UPDATE FAILED FOR THIS RATE LEVEL/ROOM TYPE.

WARNING

Best Western had a problem attempting to perform status update in function update_status_level_room, update_mlos_level_room.

Contact the Best Western development group to research the problem (check TW_LOG_X table).

The property and CRS may not be in sync.

Critical

461

RATE LEVEL DOES NOT EXIST AT CRS, MUST BE LVLA-LVLH.

WARNING

This rate level is not in rate_header table, or not active in oversell_rate_level table.

462

RATE LEVEL DOES NOT EXIST AT CRS, MUST BE LVLA-LVLH.

FAIL

This rate level is not in rate_header table, or not active in oversell_rate_level table.

463

HOTEL PMS NOT ENABLED WITH RATE LEVELS. RATE LEVEL MESSAGE NOT APPLIED

FAIL

Hotel PMS is not certified with rate levels or Star Security version is not >= 2. Cannot use LVLA - LVLH. Please use Member Web for this update.

464

HOTEL IS CERTIFIED AND USING RATE LEVELS. RACK MESSAGE NOT APPLIED

FAIL

Hotel PMS is certified and using rate levels. RACK is No longer valid.

467

ROOM TYPE IS NOT VALID FOR THIS RATE LEVEL.

FAIL

This room type is not in the rate_header/rate_detail table.

468

ROOM TYPE STATUS CAN ONLY APPLY TO LEVEL A.

FAIL

Room type status may not be updated for LVLB-LVLH.

50

CANNOT BOOK > 51 WEEKS IN THE FUTURE

FAIL

PMS has sent a reservation/cancellation/change message that exceeds 51 weeks in the future.  All OTA_HotelResNotifRQ messages must have a departure date within the current 51 weeks.  PMS must resend the message when the departure date is less than 51 weeks in the future.

The property and CRS may not be in sync.

Critical

51

Invalid number of nights, can not > 30

FAIL

PMS has sent a reservation/change message for more than 30 nights.  PMS must rebook the reservation/change where the length of stay is for less than 30 nights.

The property and CRS may not be in sync.

Critical

52

RATE PLAN DOES NOT EXIST AT CRS

FAIL

PMS has sent a message containing an invalid rate plan on the CRS.  Property must run a "Check Conversion" report to validate rate plans are in sync.  Property may need to contact their PMS support desk to assist in correcting the data.  If the rate plan needs to be added to the CRS contact the Revenue Manager to assist in creation or activation of the rate plan.

The property and CRS may not be in sync.

Critical

53

NUMBER OF ROOMS MUST BE 1

FAIL

Multiple rooms sent with single Commit record.  CRS cannot split out local segments.

530

Invalid credit card

WARNING

PMS has sent a message containing a credit card type that is not recognized by the CRS.  Check translations of credit card types on the PMS, if translated correctly contact the Revenue Manager to assist with the loading of the credit card type on the CRS. 

The property and CRS may not be in sync.

Critical

531

Invalid credit card number

WARNING

PMS has sent a message containing an invalid credit card number.  Check the number and resubmit the message to the CRS.

The property and CRS may not be in sync.

Critical

532

Invalid credit card expiration date

WARNING

PMS has sent a message containing an invalid credit card expiration date.  Check the number and resubmit the message to the CRS.

The property and CRS may not be in sync.

Critical

533

INVALID NAME FOR IATA/CORP PROFILE - RESERVATION CREATED WITHOUT PROFILE

WARNING

PMS has sent a message containing a GCCI member id, Corporate id, or Travel Agent id that is not recognized by the CRS.  Check the number and resend the message to the CRS. 

The property and CRS may not be in sync.

Critical

534

BWR number/name provided do not match. No BWR associated with PMS conf #

WARNING

PMS has sent a message containing a GCCI member id that is not recognized by the CRS.  Check the number and resend the message to the CRS.

The property and CRS may not be in sync.

Critical

535

CANNOT ADD A NEW IATA ACCOUNT FOR CRS RESERVATION

WARNING

PMS has sent a message adding Travel Agent account, PMS cannot add a Travel Agent account to a CRS sourced reservation.  All other modifications were applied.

54

Invalid number of adults, can not be < 1

FAIL

PMS has sent a reservation/change message for less than one adult.  PMS must rebook the reservation/change where the number of adult greater than zero.

The property and CRS may not be in sync.

Critical

542

INVALID BWR ACCOUNT NUMBER RECEIVED

FAIL

An account number was provided for GCCI lookup but it was an invalid or inactive account number.

543

MUST PROVIDE BOTH FIRST AND LAST NAMES

FAIL

First AND last name are required for a GCCI lookup.

544

MUST PROVIDE CITY NAME

FAIL

City name is required for GCCI lookup.

545

CRS DATABASE VALUE NOT SET - RETURN LIMIT

FAIL

Return limit count value not found, contact development or DBA.

546

NO BWR MEMBER RETURNED, PLEASE EDIT SEARCH CRITERIA

FAIL

No GCCI members were returned from lookup request with the selected criteria.

547

TOO MANY BWR MEMBERS RETURNED, PLEASE EDIT SEARCH CRITERIA

FAIL

A limited number of GCCI members may be returned for account lookup, the query returned too many rows.

548

BW REWARD GUEST NAME DOES NOT MATCH NUMBER - GUEST NUMBER SAVED FOR GUEST

WARNING

The BW Rewards account is saved for the number sent.  Primary guest name was saved as BW Reward holder, not the guest that was sent.

549

BW REWARD NUMBER INVALID - RESERVATION SAVED WITHOUT BW REWARD ACCOUNT

WARNING

The BW Reward number sent was not valid.  Reservation was saved without a BW Reward number.

55

RATE PLAN/ROOM TYPE COMBINATION NOT BUILT AT CRS

WARNING

PMS has sent a reservation/change message that contains a request for a rate plan or roomtype that does not have a rate loaded on the CRS.   The PMS must send or resend the rate for the rate plan or roomtype.  Once the rate is successfully applied on the CRS the reservation must be resent to decrement inventory.

The property and CRS may not be in sync.

Critical

56

MAY NOT HAVE > 99 LEGS. CREATE NEW LOCAL RESERVATION

FAIL

PMS has sent a message that creates more than 99 segments for reservation.

The property and CRS may not be in sync.

Critical

561

CANNOT CHANGE CENTRAL BILL RATE PLAN

FAIL

Property sent a change to the rate code for a CRS sourced Central Bill reservation.  The rate code may not be changed by contract.  If it is the property may not be reimbursed and may be out of balance.  Property should verify that inventory is matching between CRS and PMS

562

CANNOT CHANGE CENTRAL BILL STAY DATA

FAIL

Property sent a change to the stay data (arrival, departure, number of nights, number of adults) for a CRS sourced Central Bill reservation.  The stay data may not be changed by contract.  If it is the property may not be reimbursed and may be out of balance.  Property should verify that inventory is matching between CRS and PMS.

563

CANNOT CHANGE CENTRAL BILL GUEST INFORMATION

WARNING

Property sent a change to the guest profile data for a CRS sourced Central Bill reservation.  The guest data may not be changed by contract.  If it is the property may not be reimbursed and may be out of balance.  This is a warning only.  Guest data is not changed at CRS.

564

CANNOT CHANGE CENTRAL BILL NUMBER OF GUESTS

WARNING

Property sent a change to the number of guests for a CRS sourced Central Bill reservation.  The number of guests may not be changed by contract.  If it is the property may not be reimbursed and may be out of balance.  This is a warning only.  Number of guests is not changed at CRS.

565

CANNOT CHANGE CENTRAL BILL RATE AMOUNT

WARNING

Property sent a change to the rate amount for a CRS sourced Central Bill reservation.  The rate amount may not be changed by contract.  If it is the property may not be reimbursed and may be out of balance.  This is a warning only.  Rate amount is not changed at CRS.

566

CANNOT REINSTATE CENTRAL BILL RESERVATION

FAIL

Because of Best Western CB program business rules this reservations with a CB guarantee may not be reinstated.  Please book new non-paid reservation or have the guest contact the original booking source.

57

CANNOT CREATE RESERVATION 6 DAYS AFTER DEPARTURE DATE

FAIL

Cannot create CRS reservation after archive date.  Contact PMS vendor to remove these reservations from the property message queue.

60

Exceeded max discrepancies allowed for a synchronization

FAIL

A sync request was initiated with a "C" type, meaning it was to be ran with "constraints".  The number of discrepancies exceeded this constraint value, therefore the sync failed.  There may be no one that needs to be contacted in this situation.  Either the sync needs to be requested without "constraints", or the number of constraints allowed

needs to be increased in column TW_CONTROL_X.MAX_DISCREP_COUNT. 

Re-run sync.

Not critical.

600

INVALID TEMPORARY ACCOUNT NUMBER - PLEASE VALIDATE INPUT.

FAIL

 Invalid number inserted.  User needs to correct by editing or deleting current number .

601

THIS GCCI ACCOUNT NUMBER IS ALREADY IN USE .

FAIL

 User should verify account number and send new enrolment request with valid number .

602

EMPLOYEE "XXX" NOT PART OF ENROLLMENT PROGRAM .

WARNING

 Employee code was invalid.  GCCI account was created.

603

PROPERTY "XXXXX" DOES NOT PARTICIPATE IN ENROLLMENT PROGRAM .

WARNING

 Property does not participate in enrolment program, the Enrolment Location should not be sent .

604

INVALID EMAIL ADDRESS - @ SYMBOL REQUIRED .

WARNING

 A valid email address must be entered.

605

NO PROGRAM CODE RECEIVED - DEFAULT TO TWPOS.

WARNING

 Default code TWPOS should be sent from property, verify configuration.

606

INVALID PROGRAM CODE RECEIVED "XXXXX" - DEFAULT TO TWPOS .

WARNING

 The program code sent was invalid, using property originated default code.

607

COUNTRY CODE NOT EXIST, DEFAULT TO XX.

WARNING

Invalid ISO country code sent, defaulted to XX.

608

REQUIRED DATA NOT PROVIDED "XXXXXXX" - PLEASE EDIT INPUT .

FAIL

 Data for all required fields must be provided.

609

ERROR IN MEMBER ENROLLMENT - CALL PROPERTY HELP DESK (800-528-1902).

FAIL

There was a global database error which must be resolved by BWI development.  Property should alert help desk.

610

GC EVENT TYPE NOT DEFINED - NO PROPERTY ACTION REQUIRED.

WARNING

There was a database error which did not affect the creation of the new GCCI account.

611

ERROR IN INSERTING RECORD FOR GC EVENT - NO PROPERTY ACTION REQUIRED.

WARNING

There was a database error which did not affect the creation of the nest GCCI account.

612

MAIL PREFERENCES NOT SAVED - VALUES SET TO DEFAULT - OPT-IN.

WARNING

There was an error setting email opt-in/out preference.  Values were set to default of opt-in .

613

ERROR IN INSERTING RESPONSE TABLE - CALL PROPERTY HELP DESK (800-528-1902).

FAIL

There was a global database error which must be resolved by BWI development.  Property should alert help desk.

614

PMS REQUEST DATA NOT FOUND - PLEASE RESEND ENROLLMENT REQUEST.

FAIL

There was a database error which caused the account to not be created.  The request should be resent with the same data.

615

INVALID FRONT DESK ID, MUST BE NUMERIC.  CONTACT BWR DESK FOR ENROLL INCENTIVE.

WARNING

 Employee code was invalid. GCCI account was created.

616

Warning - GCCI account WAS created; First Name was truncated

WARNING

There length of the First Name exceeded what was allowed by the CRS so it was shortened to fit.

617

Warning - GCCI account WAS created; Middle Name was truncated

WARNING

There length of the Middle Name exceeded what was allowed by the CRS so it was shortened to fit.

618

Warning - GCCI account WAS created; Last Name was truncated

WARNING

There length of the Last Name exceeded what was allowed by the CRS so it was shortened to fit.

619

Warning - GCCI account WAS created; City was truncated

WARNING

There length of the City exceeded what was allowed by the CRS so it was shortened to fit.

620

Warning - GCCI account WAS created; Postal Code was truncated

WARNING

There length of the Postal Code exceeded what was allowed by the CRS so it was shortened to fit.

621

Warning - GCCI account WAS created; Email Address was truncated

WARNING

There length of the Email Address exceeded what was allowed by the CRS so it was shortened to fit.

622

DUPLICATE MEMBER EMAIL FOUND, USE LOOKUP FOR EXISTING BWR GUEST

FAIL

There was a BWR record found associated with the email address provided.  The user should use lookup to retrieve the existing guest’s profile information.

623

DUPLICATE MEMBER ADDRESS FOUND, USE LOOKUP FOR EXISTING BWR GUEST

FAIL

There was a BWR record found associated with the address provided (Street number, city and zip code match).  The user should use lookup to retrieve the existing guest’s profile information.

65

Exceeded max discrepancies for reporting purposes

WARNING

The vendor sent sync request rows that were requested for reporting purposes only.  However, Best Western detected more discrepancies than the maximum allowed.   Either the sync needs to be requested without "constraints", or the number of constraints allowed needs to be increased in column TW_CONTROL_X.MAX_DISCREP_COUNT. 

Re-run sync. 

70

Some discrepancies were found during a synchronization

WARNING

The vendor has sent sync request rows that were not in synchronization with the CRS values.  No further action is needed.

700

CANNOT FIND GROUP MASTER DETAIL FOR THIS TRANSACTION

FAIL

Best Western had a problem finding group master detail in the pm_ota_group_master_rq table.

701

GROUP STATUS MUST BE INITIAL, ACTIVE or DEACTIVATED

FAIL

Invalid Group Status Code-Must be INITIAL(New), ACTIVE(Modify) or DEACTIVATED(Ignore).

702

BOTH GROUP MASTER ID AND GROUP RATE CODE ARE REQUIRED FOR THIS MESSAGE

FAIL

Group Maser ID and rate code are required fields for Modify, Ignore or Reinstate Group Master.

703

GROUP MASTER DOES NOT EXISTS IN CRS FOR THIS GROUP MASTER ID AND GROUP RATE CODE

FAIL

There is no Group Master exists for this Group Maser ID and rate code in rate_header_groupmaster table

704

PMS GROUP ID DOES NOT MATCH FOR THIS GROUP MASTER ID IN CRS

FAIL

Found a Group Master for this Group Maser ID and rate code in rate_header_groupmaster table, but with a different pms_group_id

705

CANNOT MODIFY CANCELED OR INACTIVE GROUP

FAIL

This group is already inactive

706

CANNOT MODIFY THIS GROUP MASTER BEYOND SEVEN DAYS AFTER LATEST DEPARTURE DATE

FAIL

Cannot modify a group master beyond the seven days after latest departure date,

707

CANNOT CANCEL THIS ACTIVE GROUP MASTER AFTER EARLIEST ARRIVAL DATE

FAIL

Cannot cancel a group master after earliest arrival date,

708

CANNOT CANCEL TENTATIVE GROUP MASTER BEYOND 7 DAYS AFTER LATEST DEPARTURE DATE

FAIL

Cannot cancel a group master beyond the seven days after latest departure date

709

THIS GROUP MASTER IS ALREADY CANCELED OR INACTIVATED

FAIL

Cannot cancel a group master that is already cancelled or inactivated

710

CANNOT REINSTATE A GROUP MASTER BEYOND 7 DAYS AFTER LATEST DEPARTURE DATE

FAIL

Cannot reinstate a group master beyond the seven days after latest departure date

711

CANNOT REINSTATE A TENTATIVE OR ACTIVE GROUP MASTER

WARNING

Can only Reinstate a CANCELED Group Master

712

INVALID NUMERIC VALUE.

WARNING

The vendor sent non-numeric values for data that should only be numeric.

Contact the vendor so they may programmatically fix this error.

713

REQUIRED DATA NOT FOUND

FAIL

Group type must be Wedding, Reunion, Coach, Allotment, Corporate, Sport, Military, Educational, Religious, Fraternal or Other

714

ERROR UPDATING GROUP MASTER

FAIL

Cannot complete Updating Group Master-Error occur during updating Group Master

715

MUST HAVE STATE CODE FOR COUNTRY US, CA, OR AU

FAIL

If Country Code is US, CA or AU, then the state code is required

716

INVALID GROUP PROFILE - DOES NOT EXIST IN CRS

WARNING

Cannot find this Group Profile in NAME table.

717

MISSING GROUP PROFILE. GROUP RESERVATION CREATED WITHOUT GROUP PROFILE

WARNING

Group Reservation should attach Group Profile.

718

INVALID BOOKING CHANNEL - DEFAULT TO LOCAL

WARNING

Booking Channel must be local, CRO or Online

719

PROMISED NUMBER ROOMNIGHTS MUST NOT BE > 99999-CHANGED TO ZERO

WARNING

Promised number of rooms must be numeric and < 99999

720

LEAD ID MUST NOT BE > 50 CHARACTER-TRUNCATED AT 50

WARNING

pHONE Type must be VOICE, FAX or MOBIL

721

INVALID ALLOCATION CUTOFF DAYS-DEFAULT TO ZERO

WARNING

Cutoff days must be numeric value between 0-365

722

EARLIEST ARRIVAL DATE CANNOT BE GREATER THAN LASTEST DEPARTURE DATE

FAIL

Group Master cannot have earliest arrival date which is greater than latest departure date

723

INVALID BWR NUMBER-MUST BE 16 DIGITS

WARNING

BWR number must be 16 digits-BWR number deleted

724

INVALID BWR NUMBER-DOES NOT EXIST IN CRS

WARNING

BWR number does not exist in CRS-BWR number deleted

725

BWR ACCOUNT NUMBER DOES NOT MATCH ACCOUNT NAME - PROFILE NOT ADDED

WARNING

BWR Account name does not match-BWR number deleted

726

INVALID CORPORATE NUMBER-DOES NOT EXIST IN CRS

WARNING

CORP number does not exist in CRS-CORP number deleted

727

INVALID CORPORATE NUMBER-NAME DOES NOT MATCH IN CRS - PROFILE NOT ADDED

WARNING

CORP Account name does not match-CORP number deleted

728

INVALID IATA NUMBER-DOES NOT EXIST IN CRS

WARNING

IATA number does not exist in CRS-IATA number deleted

729

INVALID IATA NUMBER-NAME NOT MATCH IN CRS - PROFILE NOT ADDED

WARNING

IATA Account name does not match-IATA number deleted

730

ERROR CREATING GROUP MASTER

FAIL

Cannot complete Group Master-Error occur during creation of Group Master

732

ERROR UPDATING GROUP MASTER FROM TENTATIVE TO ACTIVE

WARNING

Cannot complete Updating Group Master-Error occur during updating Group Master Status in Rate Update Process

75

Some discrepancies were found for reporting purposes

WARNING

The vendor has sent sync request rows (reporting only) that were not

in synchronization with the CRS values.  No further action is needed.

80

Procedure exceptioned

FAIL

Best Western had a problem with a stored procedure.  Contact development

group so they may research (check TW_LOG_X).

The property and CRS may not be in sync.

Critical

81

CANNOT CREATE GUEST PROFILE - MISSING DATA

FAIL

Required guest data was not sent, the value is null.  Add data and resend reservation.

90

Property id"s do not match with the original SYNCREQUEST

FAIL

The vendor sent sync rows with different property id's than that of

the original sync request.  Contact the vendor so they may

programmatically fix this error.

Not critical.