When the EOD (End of Day) runs on your property the status of the reservation will change to No Show if it has not been checked in.
When this occurs, that night’s stay, along with the rest of the nights booked will be released.
You can find your no shows in the No Show Report. Reports Icon > Reservations > No Shows
This will automatically show yesterdays no shows, however you can back date this further if needed.
You can then click onto the booking reference to go into the booking.
If the booking has a deposit already, go to Options > Refund Deposit.
- Select the Payment Code and Analysis Code, you wish to raise the charge for.
- From here you can then select the percentage or value you wish to retain.
- Click Ok and the revenue will have been raised and the deposit retained.
Place a note on the booking to state the no show has been dealt with.