CIM - Handling Reservation Amendments on Unpaid Invoices

Amending reservation dates with invoices that have been created only

Locate the required CRS Reservation using the search criteria filters available and select the CRS Ref Hyperlink.

Make the required reservation amendments. For help on how to amend a CRS reservations click here. 

Clicking save will both update the reservation itself and make any amendments to the invoice set.

**Please note if you have sent the pro-forma to the client/company then this will have to be re-sent with the new cost of the stay**

Amending reservation dates with invoices that have been created & generated

Follow the process above until selecting save.

Once the booking has been saved, and dependent upon the amendments the pop up box below will appear.

This is prompting you to remember that an invoice had previously been generated in the system and a credit note is being issued for that, whilst creating a new Invoice to account for the amendments made.

It is important that you go to the invoicing tab once this has been completed; any invoices will have to be re-generated to account for the changes that have been made.

You can then allocate the credit note against the relevant invoice also.