Locate the required CRS Reservation using the search criteria filters available and select the CRS Ref Hyperlink.
Cancel the required CRS Reservation. For help on cancelling a CRS reservation click here.
If the invoice has already been generated, then the system will automatically issue a credit note once this has been cancelled and this can be sent to the booker (if required).
This can be obtained either through accessing the invoicing tab or directly in the debtors account.
Select the relevant account.
If no payment has been taken already then this credit note can be matched against the original invoice to make the balance zero.
However, if a partial or full refund is required. This needs to be refunded accordingly and then applied into the payment account by adding in a negative payment.
This negative payment can then be matched against the credit note (refund modification) that was raised with the cancellation.