Reconciliation is part of the general property processes to ensure that all payments taken have been correctly entered into the system. This is mainly to balance cash and card transactions to avoid errors.
Select "Shift not closed" and view the report. This shows how much was taken in that shift for each payment type and then breaks it down into each transaction.
If you have a cash drawer in your hotel, you would normally count the cash and match any surplus with the amount taken in Rezlynx. Next, you can perform a shift total or X-read on your card machine to show the totals taken for each payment type and in turn reconcile this with Rezlynx.
You will then need to log into Trust Payments, which is your Secure Trading or Guestpay back office. You can access this via the home page, "Other" tab.
When you log in, you will be asked for your username and password and you can also have two-step authentication. If you do not have this information, you can either contact a local manager, Guestline Support or Trust Payments (Secure Trading) Support.
When you are logged in, click on the "Transaction" heading on the left hand side and then click on "Transaction Search" to see all the transactions that have been carried out
To apply the filters to only get the transactions that were done within your balancing time, please enter your "Date from and time" followed by your "Date to and time" - this is the time frame in which you would like to see all transactions processed.
If you only want to see transactions that have been processed directly through Rezlynx, click on the "Filter" header and uncheck the "ECOM" box in the "Accounts" field; this will remove all payments that have been processed directly from the website, if this option is enabled. To remove suspended or cancelled transactions, uncheck the "3 - Cancelled" box in the "Settlement Status" field.
Press the "Search" button at the bottom of the page to generate the report on the screen. This will show all transactions made and can be cross-referenced with the Rezlynx report.
If you have suspended transactions, your transaction has been authorised by the bank but it will not settle automatically without your manual intervention. This could either have been done automatically by MyST's fraud/duplicate system or manually suspended by yourself.
To unsuspend a transaction, click on the reference number on the left. Click Actions > Update OR More Details > Update at the bottom. In the case of a suspended payment, you should change the settlement status to Status 1 - Manual Settlement and then click Update.
If a value is missing, either in Rezlynx or on the card machine, it is the user's responsibility to correct it by adding the payment in Rezlynx or making a payment on the card machine that may have been forgotten.
Once the totals match and all errors are corrected, you can complete the shift.
- Select Close next to End of shift.
- You can add a comment and select Confirm.
- This resets the totals for the shift to zero so that the next shift can begin.
Please note that your hotel may have a different procedure than the one described above.