Balancing is part of the general properties processes, to ensure all payments that have been taken, have been added correctly into the system. This is mostly to balance cash and card transactions to prevent errors.
Select ‘shift not closed’ and view the report. This will show how much has been taken on this shift to each payment type and then breaks it down into each transaction.
Should you have a cash drawer at the property, you would normally count the cash and match any overage to the amount taken in Rezlynx. Next, on your card machine, you would be able to run a shift total, or X read to show the totals taken for each payment type and again match this to Rezlynx.
You would then need to login to the Windcave, previously known as Payment Express, back office. You can access this from the home page, miscellaneous tab.
Upon logging in you will be asked for your username and password. If you do not have this information, you can contact a manager on site or Windcave Support.
Select the ‘Transactions’ header and select ‘Transaction Search’
Enter the ‘Start date and time’ and the ‘End date and time’ of the shift/day you are balancing. In the ‘Transaction Type’ select ‘Purchase’ to show only payments that have been taken.
Press the ‘Search’ button at the bottom of the page to generate the report on screen. This will show all transactions taken and can be balanced against the report from Rezlynx.
Should there be a value missing, either in Rezlynx, or on the card machine, it would then be the users responsibility to rectify this, which could be by adding in the payment to Rezlynx, or by taking a payment on the card machine that may have been missed.
Once the totals match and any errors have been fixed, you can then close the shift.
Select Close next to End of Shift.
You can add a comment and select Confirm.
This will change the totals for the shift back to zero, ready for the next shift to commence.
Please note your property may have a different procedure to the one listed above.