This article will enable you to manage the mapping of your own rooms and rates between Distribution Hub and Staylists .
The rate plan and room type must be created at Staylists before mapping in Distribution Hub
Step 1 - Add Mapping Conversions in Distribution Hub
In Rezlynx PMS - Distribution Hub > Connections > Mapping
OR
In Distribution Hub - Channels > Connections > Mapping
- Select the correct Property from the drop-down menu
- Select Staylists from the Channel drop-down menu
- Select the Room Rate tab
- Click Add Row
- Tick 'Not Managed' if Distribution Hub is not to send rates and restrictions to Avvio for this conversion, use this option for ‘Derived’ rates
- Select the Rezlynx rate plan to be mapped from the PMS Rate drop-down list
- Select the Rezlynx room to be mapped from PMS Room drop-down list;
***Note - the room type will only show if it is available on the PMS rate plan
- Enter the Staylists rate plan code into the Channel Rate
- Enter the Staylists room type code into the Channel Room
- Multiple rows can be added at the same time. Once you have added all the conversions you need to, select Save
-
Ensure that ‘Default’ PMS codes are defined. This will ensure any reservations on un-mapped room/rates can still enter the system.
Once Mapping has been completed in Distribution Hub, the following Steps MUST BE FOLLOWED to ensure all Rates and Availability update successfully from Distribution Hub to Staylists.
Step 2 - Re-sync From Rezlynx PMS
In Rezlynx PMS - System >Tools > Re-Sync
- Under Distribution Hub, Rate Related, change Nights to 365
- Tick Flex Rates. From the drop-down menu select the rate(s) you have mapped.
Note: rate plans will only show in Flex Rates if they are using a Flex Table. This step can be skipped for rate plans using a static Rate Table.
- Tick Restrictions. From the drop-down menu select the rate(s) you have mapped. (replicate for Ceilings if in place)
- Click Confirm
Note:
- Re-Sync's should only be performed when a new room and/or rate plan is mapped and for only that Rate Plan.
Step 3 - Check Rates Per Day in Distribution Hub
In Rezlynx PMS - Distribution Hub > Rates > Rates Per Day
OR
In Distribution Hub - Configuration > Rates > Rates Per Day
- Select the newly mapped rates and ensure the rates are correct.
- Untick All Rate Plans and tick the rate required
- Click Display
Note:
- Apply Price Variance if required
Step 4 - Check Restrictions Grid in Distribution Hub
In Rezlynx PMS - Distribution Hub > Restrictions > Restrictions Grid
OR
In Distribution Hub - Configuration > Restrictions > Restrictions Grid
- Select Staylists as the channel and ensure that the new rates are displaying with correct Availability and Restrictions.
Note:
- Apply Closure by Rate in Distribution Hub if required
- Apply Threshold Closure Distribution Hub if required
Step 5 - Resync from Distribution Hub
In Rezlynx PMS - Distribution Hub > Connections > Resync
OR
In Distribution Hub - Channels > Resynchronisation > Resynchronisation
- Select today as the start date and the end date as 365 days in the future
- Select Staylists
- Tick Inventory, Rates and Restrictions
- Highlight the rate(s) you have just mapped
- Click Start Resync
Note:
- Re-Sync's should only be performed when a new room and/or rate plan is mapped.
Step 6 - Monitoring Checks
In Rezlynx PMS - Distribution Hub > Connections > Monitoring (further details here)
OR
In Distribution Hub > Monitoring > Monitoring
There are 2 areas in which monitoring checks can be completed. Which you use, will be dependant on the setup of your Distribution Hub account.
- For a Staylists connection via a dual Distribution setup - Follow Standard Monitoring Checks
- For a Staylists connection via a "typical" setup - Follow New Monitoring Checks
Standard Monitoring Checks
- To revert to Standard Monitoring, you will need to select "Temporarily view Standard Monitoring" from the main monitoring page.
- Ensure the interface is updating without red or amber lights on Rates & Availability.
Note: check the ‘Last Active’ timestamp to make sure the updates you have just sent have been sent to Staylists. If this timestamp does not show the current time, then the updates are still processing.
- Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the Staylists Extranet
- The rooms and rates are now mapped.
New Monitoring Checks
- Ensure the interface is updating without red or amber lights on Availability.
Note: check the ‘Last Updated’ timestamp to make sure the updates you have just sent have been sent to Staylists. If this timestamp does not show the current time, then the updates are still processing.
- Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the Staylists Extranet
- The rooms and rates are now mapped.
Check the Staylists website for incorrect rates and/or restrictions. Check the first couple of reservations are correct
Note:
- If rates, availability, and restrictions are showing correctly on Staylists extranet, but not on their website, then please contact your Staylists Support Team for assistance.
If after all checks have been made and you still require assistance please contact support@guestline.com
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