Cash drawer not opening

By verifying these connections and performing the checks, you should be able to identify and resolve the issue with the cash drawer not opening.

If your cash drawer is not opening on your EPoS till, follow these troubleshooting steps:

Step 1: Test the cash drawer

• Select 'Open Drawer' manually from the till, or
• Process a transaction, which normally triggers the drawer to open.

Step 2: Check for common issues

1. Manual key lock: Ensure the cash drawer is not locked with the key.
2. Loose cables: Inspect the cables connecting the cash drawer to the till for any loose connections.

Step 3: Check the printer connection (If applicable)

• If your cash drawer is connected through the receipt printer, check the following:
  • Ensure the cables between the till, printer, and cash drawer are all properly connected.
  • Test the printer by attempting to print a receipt:
    • If the printer fails to print, the issue might be with the printer or its connection to the till.