Reservation delivery to Rezlynx PMS - Failed upsells

Reservations made with an upsell that has been misconfigured would previously fail to deliver to Rezlynx PMS. As of April 2021, reservations will no longer fail and will deliver to the Rezlynx PMS as Success with Warning. 

Should this happen, a Warning with Success will be delivered as per the example below. Upsells will not deliver to Rezlynx PMS with the reservation but will instead detail in the notes of the reservation. 

 

How the reservation will display on the PMS Interface in Distribution Hub Monitoring (EN)

 

Monitoring (DE)

 

How the reservation will display in New Monitoring (EN)

 

 

How this will display on the Email Notification (EN):

 

Email Notification (DE)

 

How the reservation will display on the reservation notes in Rezlynx PMS:

 

How do I resolve this issue so it does not happen again?

Option 1 - Mapping is missing for this upsell in Distribution Hub

Add the Upsell code in Distribution Hub

For DBM and Roomlynx API:

Channels > Booking Modules > Upsells, select Add

Create the upsell using the same Code as the Rezlynx PMS Product Code. Save. 

 

For OTA Channels:

Channels > Channel Settings > Mapping, Select the required Channel >> Upsell, select Add Row.

Add the PMS Value as per the Rezlynx PMS Product code and manually type or select from the drop-down the Channel code. Save

 

Option 2 - This upsell is not configured in Rezlynx or a variation is available

Log onto Rezlynx PMS and go to Products

System > Rates > Products 

Identify that the upsell/product does not exist by using the search. 

• A variation exists but is not the same code.

Update the Upsell code in Guestline Distribution 

For DBM and Roomlynx API:

Channels > Booking Modules > Upsells, Edit the Upsell Variation as per the Rezlynx PMS Product Code. Save.

 

For OTA Channels:

Channels > Channel Settings > Mapping, Select the required Channel >> Upsell Code and Edit the incorrect code. 

Edit the PMS Value as per the Rezlynx PMS Product code. Save

 

• The upsell does not exist in Rezlynx PMS

Select Add Product.

Create a new Product using the same Product Code as detailed in the reservation. Save. 

Please note, images and fonts may vary between system versions