Guestpay - Request for Change (RFC)

If you need to make any of the following changes to your Trust Payments account -

• Change in Bank Details 
• Change in your trading website URL 
• Change in authorised signatory 
• Additional POS Requirements to your current volumes
• Significant Change in your business volume
• Additional / Alternative Payment Methods

you will need to contact our Support Team and ask for a Request for Change form.  

A Request for Change form can only be signed by your Authorised Signatory.  If you need to change your Authorised Signatory, we will provide more information with regards to what information is needed.

The Request for Change form may also be instigated by the Trust Acquiring team following any alerts that changes have been made on your account. 

In some cases, additional evidence might be needed to support the Request for Change.  If this is the case, we will let you know however it could include Proof of Address or ID for authorised signatory changes or recent statements for bank detail changes.

If you are requesting anything that would involve an outright purchase or monthly rental you will also be required to complete a signed hardware order, this will be arranged by your Guestline Account Manager.

If you require any assistance with completing the form please contact the GuestPay onboarding team on guestpay@guestline.com