Guestpay - Request for Change (RFC)

If you’d like to request a change to your account, please request a Request for Change form from our support teams and have it signed by your authorised signatory. Once completed, we can liaise with Trust Payments to ensure it is implemented as soon as possible. 

If you are unsure as to who is your authorised signatory, please contact guestpay@guestline.com so that we may verify for you. 

The Request for Change form may also be instigated by the acquiring team following any alerts that changes have been made on your account. 

Here are some examples when a Request for Change will be required:

• Change in Bank Details 
• Change in your trading website URL 
• Change in authorised signatory 
• Additional POS Requirements to your current volumes
• Significant Change in your business volume
• Additional / Alternative Payment Methods

In some cases, additional evidence might be needed to support the Request for Change. If this is the case, we will let you know however it could include Proof of Address or ID for authorised signatory changes or recent statements for bank detail changes.

If you are requesting anything that would involve an outright purchase or monthly rental you will also be required to complete a signed hardware order, this will be arranged by your Guestline Account Manager.

If you require any assistance with completing the form please contact the GuestPay onboarding team on guestpay@guestline.com