Synxis Monitoring Page messages

Below are a list of common errors and their solutions/information on what to do next; 

Invalid credit card / unable to send card details

• Click on view and check payment type – eg Amex. Site do not accept AMEX but this is set as a valid CreditCard with the channel so all reservations with that guarantee will come in as warnings Hotel need to contact their account manager and remove AMEX from accepted card list.

Media source code: GDS not converted. SYNXIS applied.: GDS

• The media source code GDS does not exist. This code will need to be added in PMS and Roomlynx conversions.

Rate plan: null not converted. ROOMLYNXBB applied: null Room type: Standard Double not converted. DOUBLE applied.: Standard Double

• Warning indicates that the conversions are not correct. Check conversions against channel details that they are correct.

Card code: MasterCard not converted. VISA applied.: MasterCard

• Warning indicates that the conversions are not correct. Check conversions for credit card details that they are correct.

Unable to cancel reservation - There is nothing to be cancelled

• This is because the original reservation for the cancellation could not be found. This will either by because the original reservation had already been cancelled manually by the hotel or because it was made prior to the interface being switched on and the reservation not having its CRS reference completed. Advise site to check and if the reservation is still active and cancel manually.

logmsg.comment.comment.roomType.roomTypeWasDeleted

• Cancellation sent for a reservation on a deleted room type following a room stock change. (Room Type was in existence when reservation originally made) unavoidable error caused by room stock change. Site to cancel manually

javax.xml.ws.WebServiceException: org.jboss.ws.WSException:Cannotfindchild element: {http://www.opentravel.org/OTA/2003/05}OTA_HotelInvCountNotifRS

• Related to a change of password  / incorrect password. Child as in a programming reference and not an actual child