What does 70000 Mean?
Error code 70000 is the code our system assigns to a Declined payment.
Why has this transaction been declined?
Unfortunately, we will not know the answer to that in most cases; the best option would be to get your customer to speak to their card issuer to find out what the problem might be.
Can I re-authorise transactions in MyST?
There is a fully integrated Re-Auth button that is available at the bottom of every transaction you have processed in MyST, allowing you to re-attempt another payment against that card.
Are refunds, authorisations, settlements and fraud/risk checks supported?
Yes, these features are fully supported.
What does Status 2 (Suspended) mean?
This means that your transaction has been authorised by the bank, but it will not settle automatically without your manual intervention. This could have either happened automatically due to our fraud / duplicate system, or could have been suspended manually by yourselves.
How can I unsuspend a transaction?
The UPDATE button that can be found at the bottom of the transaction (or the transaction list) is the facility you will use to change the status of a transaction. In the case of a suspended payment, you should change the transaction to Status 1 – Manual Settlement.