The Reservation Search function is accessed from the Guest Journey Menu under the Reservations column.
It is split into three sections; Advanced Reservation Search Parameters, Smart Search and Quick Search.
Above the Advanced Reservation Search Parameters are two options; one to Create a Reservation, and the other to Create a Multi-Room Reservation.
Advanced Reservation Search Parameters
The Advanced Reservation Search Parameters give the following search fields to find a reservation;
- Booking Reference - one generated in Rezlynx
- Creation - a drop down calendar allows you to select a date
- Arrival - a drop down calendar allows you to select a date
- Departure - drop down allows you to select a date from the calendar
- Status - Status of the booking, e.g Confirmed etc
- Room ID
- Multi-Room Description
- G/RB Reference
- Limit - defaulted to 99 but can be changed
- Staying - drop down allows you to select a date from the calendar
- Room Status - e.g Allocated, Unallocated etc.
- Post Code
- Email Address
- CRS Reference - For Reservations received from other channels
- PO Ref
- Order By - Orders the results by; Room ID, Surname, BookRef, Arrival, Multi-Room Ref, Company, Agent, or Numeric Book Ref
- Cancel Ref
This feature will search the system based on information entered into the Smart Search function, and provide matching results.
Please note that when entering names, if the name has been linked for the Contact and Guest it will appear in the search results twice.
There are four Quick Search options which when selected perform the following;
- Arrivals - inserts the current date into the Arrival field of the Advanced Reservation Search Parameters
- Residents - changes the Status to Residents in the Advanced Reservation Search Parameters
- Departures - inserts the current date into the Departure field and adds Residents and Checked Out to the Status field in the Advanced Reservation Search Parameters
- Created - inserts the current date into the Creation field and selects Reservation Statuses in the Advanced Reservation Search Parameters