Using Reservation Enquiries

The Enquiries function is accessed from the Guest Journey Menu under the Reservations column.  

Above the Enquiry Search Parameters are two options; one to Create an Enquiry, and the other to Create a Function Enquiry. 

Create Enquiry and Create Function Enquiry

When using the Create Enquiry function, you are taken to the profile search screen which is linked to the Guest Card, under the Guest Journey > Front Office menu.  For more information please see Guest Card.

Enquiry Search Parameters

The Enquiry Search Parameters give the following search fields to find an enquiry    

• Creation - a drop down calendar allows you to select a date
• Arrival - a drop down calendar allows you to select a date
• Departure - drop down allows you to select a date from the calendar
• Surname
• Enquiry Ref
• Company Name
• Profile Ref
• Post Code
• Order By - Orders the results by; Arrival Date, Company Name, Created Date, Departure Date, Enquiry Ref, Post Code, Profile Ref, or Surname

Search Results

The results will display the following information from left to right;

• Enquiry Ref
• Enquiry Type
• Profile Ref
• Guest Name
• Arrival Date
• Departure Date
• Rate Plan Code
• Room Type Code
• Avg Nightly Rate
• Total Charges
• Next Action Operator

The Enquiry reference is hyperlinked, allowing you to view and edit the details.  You can also cancel or edit it using the Edit or Delete options to the right side of the Enquiry search results.