Denials

Denials is functionality within Rezlynx that can be enabled in order to track why bookings are not being completed or customers walking away from making a booking.

How to enable Denials within Rezlynx

Denials can be enabled in Rezlynx by accessing the Reservations section on the Ini Settings, where you will find a tick box for denials under the Rate Plan Search Section

How to add Denial Codes

Delete - to remove if not required (please check that the denial code has not been used prior to deletion). New - to add another denial code  The code can be no longer than 12 characters long, if a space is needed use an underscore. Save Changes - to save any amendments. Discard Changes - ignore any amendments.

How do Denials work in the Rate Plan Search

If a User closes down the Rate Plan Search screen without making a reservations, then the denial screen below will populate. Users will be required to select a Denials Code and are able to enter notes, estimated lost revenue, attach a profile and record the stay information etc...

Denials Reporting

This report enables you to view all denials that have been actioned in the system, by either denial date or arrival date

Filters available: From Date, To Date, Denial Code, Operator,  Order By (Denial Date/ Arrival Date)

Can Filters be saved: No
Are there hyperlinks: No

Information

Operator, Denial Code, No of Denials, No of nights, Adults, Children, Infants, Average Available Rooms, Estimated Average Lost Revenue.

This will be displayed as a summary by Operator and by Denial Code

Can be compared with:

N/A - Not comparable with any other report

Cannot be compared with:

N/A - Not comparable with any other report

Actual/Forecast: Estimated Revenue Only

Tax Calculation: N/A - The revenue amount is based on any figures manually typed in by Users

Export Options:

Export to CSV with new fields

• Denial Reason
• Rate Plan
• Market Segment
• Contact Profile
• Company
• Arrival Date
• Room Type
• Room Type Availability
• Total Availability