Trust Payments - Transaction Search - Search Results

When you log in, you will be asked for your username and password and you can also have two-step authentication. If you do not have this information, you can either contact a local manager, Guestline Support or Trust Payments (Secure Trading) Support.

When you are logged in, click on the "Transaction" heading on the left hand side and then click on "Transaction Search" to see all the transactions that have been carried out.

On screen search results

If you have selected the “Output” as “On screen”, the search results will be displayed in the browser:

• Search results

The transactions that match the specified criteria are shown in the table. You can click the table headers to change the sorting. You can also filter the results further by typing into the search box found in the upper-right of the search results.

Click the transaction reference (left-most column) to view further details on a transaction.

• Selecting a transaction

Clicking the unique transaction reference shown down the left of the table will open up an overview of the transaction for you to review. You can perform actions by clicking the “Action” link at the bottom of the pane, or alternatively click the cross in the upper-right to dismiss the pane and return to the search results.

To view further information, click “More details” to navigate to the transaction detail view (read on for further information on this).

• Transaction detail view

This page displays details of the selected transaction.The top of the page is colour-coded, according to the grade assigned to the transaction (shown in the upper-left). This area will also show the amount, currency, payment method and masked card number.

Below this, all other details are displayed.

• Taking action

Below the details displayed, there are buttons for performing actions on the transaction. Click the relevant buttons to proceed.

• Related transactions

Click the “Related transactions” tab along the top of the page to view related transactions. These are displayed in a timeline, with newer requests at the top of the page. You can view the timestamp of each request by looking down the left of this view.

Basic details are shown alongside each transaction. Click the transaction reference to be shown further information.

Suspended Transactions

This means that your transaction has been authorised by the bank, but it will not settle automatically without your manual intervention. This could have either happened automatically due to MyST’s fraud / duplicate system, or could have been suspended manually by yourselves.

Please follow this link for more information on how to deal with these transactions.

Grades

All transactions shown are assigned a grade, to allow you to quickly identify their status. The following are the most frequently-encountered:

Quick reference (Status keys)