How to correct an Invoice past the check out date (Guest)?

If a guest wants to have their invoice corrected, and the date of checkout has now passed, the below steps should be taken.

We recommend that you search for the invoice using Invoice Reprint or view the charges using the Posting Report and make note of the charges that have been processed.

The Posting Report will allow you to view the analysis codes used if, searching for the dates of the booking along with the booking reference. Remember to tick Show Splits to view all rate plan package revenue.

Example:

The following steps must be followed to make the correction:

Create an NRA 

Once the NRA has been created > Click Billing:

Click New Charge > Use the Free Type Analysis Code section, and choose the analysis code, this will have to be done separately to each code posted originally.

Enter a description, i.e. NAME - BOOKING REF - Invoice Correction

Enter the minus Amount > Click Post

Click Add Payment > Enter the minus amount by the correct PayType> Click Post

Tick all charges > Transfer to > Bill Split 2

To post the correct charges use New Charge & Add Payment

Click "Finalise", then View to choose your output format, to view the VAT Invoice.

Tick all charges in Bill Split 2> Transfer to > Bill Split 1 - this will allow the account to be re-balanced and can be checked out.

If this is an invoice meant to be for the Debtor account, use Assign Ledger Acc at the bottom right.

Invoice corrections on an NRA will always show today's date on the invoice