If rates have not been configured with the correct BW rules when first created, you will start to see Warnings populating in the monitoring page of Distribution Hub under Rates & Inventory -
In order to ensure optimum communication between all systems, we would recommend that you deal with the warnings. Please note, there may be a lot of them; we will try to cover all warning messages, but ultimately, you may have to consult the Rate Plan and match the configuration against the BW rules to correct the warning.
Firstly you will need to locate the Warning Message. This is only possible by clicking on the warning and viewing the XML data.
Click on the warning number and you will see a list of errors -
You will see the Rate Plan information and the 'Request Type' message. This information will differ for all warnings, but it does give you a clue as to where the issue lies, however you will need to view the XML for the full information
Click View (in blue)
The XML will load as per the image below. We are interested in the RESPONSE MESSAGE information -
You may need to scroll down to see all the message.
Below you will find a list of the error messages and how to correct the config to stop them from reoccurring.
1. Rate Code ** Cancel Policy May Not be Modified By The Property -
Locate the Rate Plan in Rezlynx
Please ensure the 'Send Gtd/Cxl Policy to BW' is NOT ticket Untick and SAVE your changes.
2. Rate Code ** Has An Inactive Date of 00-Jan-99 at CRS
Locate the Rate Plan in Rezlynx
Ensure the End Date is set to the correct end date as detailed in the Warning XML -
SAVE your changes
3. Rate Code ** Rate May Not Be Modified By The Property
Locate the Rate Plan in Rezlynx
Please ensure 'Send Values to BW' is NOT ticked
Untick and SAVE your changes
4. Invalid Discount of £00 Received for Rate Plan **, Discount Values Must Contain Minus (-)
Locate the Rate Plan in Rezlynx
Please ensure 'BW Discounted Rate' box IS ticked
Tick and SAVE your changes
NB - If a rate is set to Send Values to BW and is a Discounted Rate, please ensure the Rate Rule is configured with a Percentage Discount (not a £ discount)
5. Rate Code *** Is Not a CRS Rate Code for this Property
Locate the Rate Plan in Rezlynx
Please ensure the 'BW CRS' box is NOT ticked
Untick and SAVE your changes
NB - this will automatically remove the conversion in Distribution Hub
Once you have dealt with the errors, do 'Check All' to clear them down -
Once you've cleared down the warnings, do revisit this screen after the next channel update. If you notice new errors for rate plans you've already amended, do not despair, you will possibly see a different message this time that will need to be dealt with.
If you'd like some top tips on how to check if your rate plan is configured correctly, or the best way to setup new rate plans to avoid errors please click here
Please note, images and fonts may vary between versions
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