Thank you for taking the time to reach out to support, we are sorry to hear that the pairing of the devices is proving troublesome. Below are some handy tips which might help to rectify the issue:
1 – Has your device ever been able to pair before? If not, we would encourage you to share the below network requirements with your IT teams. If ‘yes’, then please skip to point 2.
Firewall changes can block the existing connection and access to the terminal must be granted again. (IP 193.179.205.46 & 193.85.236.92 over port 11183 and dc.econduitapps.com on port 80 and 9001 and HTTPS proxy should be disabled.)
You can navigate to https://link.trustpayments.com/trustpayments/rest/sale to verify the network settings are correct. You should receive the response HTTP GET Not Supported – Content-Type application/json POST only 4. An absence of this response indicates that the network is not configured for TRU Link.
2 – If the device has been able to pair before, please can we double check whether the pairing icon is present in the top right-hand side of the machine.
If not, it could be a case of needing to repair the device with POS by going to the 9-dot menu > admin > Managers Password > Pair with POS
The icon should reappear with a strike through it for a moment and then disappear – indicating the device is once again in a paired state.
If Rezlynx or your EPOS system still displays error codes when trying to process, please send these across in a screenshot. We can then cross reference with our error logs and get the matter progressed with our contacts at Trust Payments
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