How to adjust a wrong charge posted within room billing

To correct a wrong charge posted on a bill, please follow the below steps:

Choose the room/reservation from the drop-down

• Tick the charge (s) to be adjusted 
• Click Options > Adjust
• Enter the amount under New Value Each
• Enter a comment to state why this is being adjusted
• Click Adjust

If the quantity is incorrect, then you must;

• Tick the charge (s) 
• Click Options > Delete - a comment must be entered as this will show on reporting i.e. wrong quantity entered
• Click Delete - the charge will disappear from the bill but can be seen on the Deletion Analysis Report
• Click New Charge to re-add the correct charge and quantity

If you would like the guest to see the amount adjusted on the room bill, follow these steps;

• Click New Charge
• Use the Free Type Section at the top
• Choose the Analysis code (this will be where the revenue gets deducted)
• Description
  • if left blank the Analysis Code descriptions shown in the brackets will appear on the bill
  • if any text is typed into this box then this will become the description that will appear on the bill
• Enter the Quantity
• Enter the Value - Remember if you want to discount the bill place a minus then the amount i.e. -75.00
• Click Post